Global Roaming Pre-Sales & Customer Success Lead

Singapore Telecommunications Limited; Singapore; Sur place; SGD 180 000 - 280 000; Plein temps

Résumé du poste

Singtel is building an AI-first telco and seeks a Senior Manager, Managed Roaming Pre-Sales & Customer Success to lead pre-sales and drive customer success across strategic accounts. You will own onboarding, solution discovery, governance, and renewal while coordinating across MR Business/Sales, Product, Network, IT/MVNE and vendors.

Travel and after-hours support may be required. You’ll shape account plans, establish KPIs, and collaborate with executives to ensure scalable, secure, and

Qualifications

• Bachelor degree in Telecommunications, Engineering, CS/IT or related.
• ,
• Experience leading Pre-Sales, Solution Engineering or Customer Success roles.

Responsabilités

• Lead MR Pre-Sales and Customer Success for strategic accounts.
• Own end-to-end solution architecture for Managed Roaming and MRaaS.
• Coordinate cross-functional teams across Product, Network, IT/MVNE, Security and Vendors.
• Develop customer success plans with milestones, adoption targets, and revenue growth.

Connaissances

Pre-Sales

Solution Engineering

Customer Success

Technical Account Management

Strategic B2B Accounts

Cross-functional Leadership

Roaming Experience

4G/5G Roaming

Solution Architecture

RFI/RFP/SoW

Executive Communication

Formation

Bachelor's Degree in Telecommunications/Engineering/CS or IT

Outils

APIs

CRM Systems

MVNE/Cloud Platforms

Description du poste

Singtel is building an AI-first telco and seeks a Senior Manager, Managed Roaming Pre-Sales & Customer Success to lead pre-sales and drive customer success across strategic accounts. You will own onboarding, solution discovery, governance, and renewal while coordinating across MR Business/Sales, Product, Network, IT/MVNE and vendors.

Travel and after-hours support may be required. You’ll shape account plans, establish KPIs, and collaborate with executives to ensure scalable, secure, and