Senior Manager, Pre-Sales, Managed Roaming

Singtel; Singapore; On-site; Confidential; Full time

Job summary

Singtel, a leading AI-first telco, seeks a Senior MR Pre-Sales professional to own end-to-end solution architecture for managed roaming and MRaaS. You’ll lead cross-functional teams, shape requirements for RFIs/RFPs, and drive technical sizing, costing and risk assessment across global engagements.

You will partner with Sales to qualify opportunities, deliver compelling proposals and demonstrations, and ensure a strong handover to operations. Willingness to travel internationally is required.

Qualifications

• Bachelor’s degree in Telecommunications, Engineering, Computer Science, Information Technology or a related discipline.
• 10+ years of telecommunications experience, including at least 5 years in Pre-Sales, Solution Engineering or Technical Sales.
• Strong experience in international roaming and team leadership.

Responsibilities

• Lead and coach the MR Pre-Sales team, setting solutioning standards, priorities, quality controls and capability development.
• Partner with MR Business/Sales to qualify opportunities, conduct customer discovery and shape requirements ahead of RFIs/RFPs.
• Own end-to-end solution architecture for Managed Roaming, MRaaS and related global travel connectivity offerings.
• Lead technical RFI/RFP/RFQ responses, proposals, solution designs, customer workshops, demonstrations and PoCs/UAT.
• Act as the technical lead throughout the sales cycle, resolving objections and trade-offs to support deals.
• Coordinate with Product, Network, IT/MVNE, Security and Vendors to validate feasibility, costs and delivery plans.
• Support business cases and commercial proposals through sizing, costing and risk assessment.
• Ensure smooth handover to onboarding and Operations with clear requirements and acceptance criteria.
• Translate feedback into reusable modules and product roadmap enhancements.
• Track Pre-Sales effectiveness and travel as needed; represent MR in engagements.

Skills

Pre-Sales leadership

Solution architecture

RFI/RFP management

Technical sales

Global roaming

4G/5G roaming

MVNE/cloud platforms

Stakeholder management

Cross-functional collaboration

Travel readiness

Education

Bachelor’s degree in Telecommunications/Engineering/CS/IT

Job description

Singtel is where Technology meets Purpose.

We're building an AI-first telco for the future—connecting people, businesses and communities through trusted networks, intelligent digital services and next-generation technology.

From transforming everyday experiences in mobile, broadband, entertainment and lifestyle services to enabling enterprises with AI, 5G+, cloud, cybersecurity, data centres and digital platforms, we create the technology that powers how millions live, work and connect.

At Singtel, your work creates real impact. You'll help shape global roaming and travel connectivity solutions, bringing together deep telecommunications expertise, solution architecture and customer engagement to accelerate new opportunities from concept to launch.

How You Will Make An Impact

• Lead and coach the MR Pre-Sales team, setting solutioning standards, priorities, quality controls and capability development.
• Partner with MR Business/Sales to qualify opportunities, conduct customer discovery and shape requirements ahead of RFI/RFP engagements.
• Own end-to-end solution architecture for Managed Roaming, MRaaS and related global travel connectivity offerings.
• Lead technical RFI/RFP/RFQ responses, proposals, solution designs, customer workshops, demonstrations, PoCs/UAT and technical due diligence.
• Act as the technical lead throughout the sales cycle, resolving technical objections and solution trade-offs to support complex deal closure.
• Coordinate across Product, Network, IT/MVNE, Security, Operations and vendors to validate solution feasibility, dependencies, effort, cost inputs and delivery plans.
• Support business cases and commercial proposals through technical sizing, costing and risk assessment and service-impact considerations.
• Ensure structured handover to onboarding and Operations teams with clear requirements, acceptance criteria, ownership and operational readiness.
• Translate customer and market feedback into reusable solution modules, automation opportunities and product/platform roadmap enhancements.
• Track Pre-Sales effectiveness and capacity and represent Managed Roaming in key customer and industry engagements.
• Travel internationally as required to support customer, partner and industry engagements.

Skills For Success

• Bachelor's Degree in Telecommunications, Engineering, Computer Science, Information Technology or a related discipline.
• 10+ years of telecommunications experience, including at least 5 years in Pre-Sales, Solution Engineering or Technical Sales.
• Strong experience in international roaming, together with team and solution leadership experience.
• Strong knowledge of 4G/5G roaming architecture and interfaces, including SS7, Diameter, GTP, IPX, IMS, VoLTE/VoNR, eSIM and IMSI.
• Strong solution architecture capabilities across provisioning, charging/billing, APIs and MVNE/cloud platforms.
• Experience leading RFI/RFP/SoW responses, proposals, workshops, demonstrations, PoCs/UAT and technical objection handling.
• Experience in technical sizing, costing and business case support.
• Strong people leadership and consultative customer engagement capabilities.
• Strong executive communication, structured problem-solving and stakeholder influencing skills.
• Able to prioritise effectively and collaborate across global and cross-cultural teams.
• Good understanding of the global roaming ecosystem and partner/vendor management.
• Experience with onboarding, operational handover and service assurance.
• Awareness of relevant regulatory, KYC and privacy requirements.
• Willing and able to travel internationally when required.

Are you ready to say hello to BIG Possibilities?

Take the leap with Singtel to unlock new opportunities and accelerate your growth.