Global Retail Training & Capability Leader

Dyson Institute

Singapore

On-site

SGD 180,000 - 240,000

Full time

6 days ago

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Job summary

Dyson Institute seeks a Senior Global Retail Training & Development Manager to lead the global strategy for retail capability and customer experience. The role will embed a service mindset, elevate selling skills, and build leadership coaching across Expert to Store Leader levels while partnering with markets to drive measurable business impact.

The successful candidate will be a strategic, agile leader with a track record delivering retail excellence across large multi-market organisations and

Qualifications

Eight+ years of experience in retail operations, learning & development, or retail capability roles.
Strong stakeholder management and influencing skills.
Proven ability to balance strategic thinking with practical execution.
Experience designing and facilitating soft skills and behavioural development programmes.

Responsibilities

Own the global strategy for Retail Capability and Customer Experience.
Shape the global training approach, standards and governance for consistent delivery.
Build a strong global training community connecting markets and teams.
Set the direction for soft skills and behavioural development across customer engagement and leadership.

Skills

Retail operations

Learning and development

Stakeholder management

Influencing skills

Coaching and facilitation

Programme and project management

Presentation skills

Data-driven decision making

Job description

The successful candidate will be a strategic, agile leader with a track record delivering retail excellence across large multi-market organisations and

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