Global Relocation Moves Coordinator

Graebel Companies Inc.; Singapore; On-site; SGD 44,000 - 66,000; Full time

Job summary

Graebel in Singapore is seeking a Global Household Goods Coordinator on a temporary one-year contract. You will manage the household goods move portion of transferee’s international relocation and act as the primary point of contact throughout the move process.

Coordinate and monitor each move with clients, accounts, vendors and Graebel staff, ensuring profitability per file and escalating any risk to revenue targets. Strong English, customer service and project management skills are required.

Qualifications

• Proven experience in customer service and process management is a must
• Advanced English communication and teamwork skills in a multicultural environment
• Experience in international forwarding or relocation is advantageous
• Ability to meet targets, work under stress and analyze numerical data
• Proficiency with MS Office including Outlook, Word and Excel
• Strong written and verbal communication for reports and correspondence

Responsibilities

• Acts as the primary point of contact for all customer service throughout move process.
• Coordinates move services to ensure successful logistical coordination of each household goods move. Monitors shipment status and resolves and communicates solutions.
• Monitor, maintain profitability and avoid write offs on all moves and elevate any shipments that will potentially lose revenue.
• Accurately processes billing paperwork within required timelines to ensure that required retained revenue levels are met.
• Updates records timely and accurately as information becomes available.
• Performs other related essential duties as assigned or requested.

Skills

Customer service

Process management

English communication

International relocation

Project management

Analytical thinking

Teamwork

Tools

MS Office

Job description

Graebel in Singapore is seeking a Global Household Goods Coordinator on a temporary one-year contract. You will manage the household goods move portion of transferee’s international relocation and act as the primary point of contact throughout the move process.

Coordinate and monitor each move with clients, accounts, vendors and Graebel staff, ensuring profitability per file and escalating any risk to revenue targets. Strong English, customer service and project management skills are required.