Global Household Goods Coordinator

Graebel Companies Inc.; Singapore; On-site; SGD 44,000 - 66,000; Full time

Job summary

Graebel in Singapore is seeking a Global Household Goods Coordinator on a temporary one-year contract. You will manage the household goods move portion of transferee’s international relocation and act as the primary point of contact throughout the move process.

Coordinate and monitor each move with clients, accounts, vendors and Graebel staff, ensuring profitability per file and escalating any risk to revenue targets. Strong English, customer service and project management skills are required.

Qualifications

• Proven experience in customer service and process management is a must
• Advanced English communication and teamwork skills in a multicultural environment
• Experience in international forwarding or relocation is advantageous
• Ability to meet targets, work under stress and analyze numerical data
• Proficiency with MS Office including Outlook, Word and Excel
• Strong written and verbal communication for reports and correspondence

Responsibilities

• Acts as the primary point of contact for all customer service throughout move process.
• Coordinates move services to ensure successful logistical coordination of each household goods move. Monitors shipment status and resolves and communicates solutions.
• Monitor, maintain profitability and avoid write offs on all moves and elevate any shipments that will potentially lose revenue.
• Accurately processes billing paperwork within required timelines to ensure that required retained revenue levels are met.
• Updates records timely and accurately as information becomes available.
• Performs other related essential duties as assigned or requested.

Skills

Customer service

Process management

English communication

International relocation

Project management

Analytical thinking

Teamwork

Tools

MS Office

Job description

Operations and Customer Service --> Mobility Operations (Domestic and International)

Job Location

Tracking Code

5582-263

Position Type

Temporary

*This is a temporary one year contract*
We are looking for a Global Household Goods Coordinator in our Singapore Office. The successful candidate will manage the household goods move portion of transferee’s international relocation. Act as the primary point of contact for the transferee throughout the move process. Coordinate and monitor each move according to Graebel’s and the Client's procedures and standards. The Global Household Goods Coordinator will be responsible for coordinating a successful household goods move by initiating and maintaining interactive communications with customers, accounts, vendors and other Graebel employees. The successful candidate will maintain expected levels of profitability per file, and elevate any circumstances where a move will not meet the revenue target.

Required Skills

PRINCIPAL/ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Acts as the primary point of contact for all customer service throughout move process.
• Coordinates move services to ensure successful logistical coordination of each household goods move. Monitors shipment status and resolves and communicates solutions.
• Monitor, maintain profitability and avoid write offs on all moves and elevate any shipments that will potentially lose revenue.
• Accurately processes billing paperwork within required timelines to ensure that required retained revenue levels are met.
• Updates records timely and accurately as information becomes available.
• Performs other related essential duties as assigned or requested.

Required Skills:

• Proven experience in customer service and process management is a must
• Advanced English communication and teamwork skills and readiness to work in ever-changing, multicultural environment
• Previous experience in international forwarding or relocation industry would be advantageous
• Flexibility, initiative, ability to work under stress and meet targets, open mind, ‘international feeling’, project managing skills, initiative, analytical thinking, fast learner.
• Ability to read, analyze and interpret general business periodicals, technical procedures and numerical data
• Ability to write simple reports and general business correspondence
• Ability to effectively present information and response to questions from management
• Ability to calculate figures and amounts such as discounts interest, commissions, proportions, percentages, area, circumference and volume
• Proficient in MS Office including Outlook, Word and Excel