Global Move Consultant-Inbound

Santa Fe Relocation Services (S) Pte Ltd; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

Santa Fe Relocation Services (S) Pte Ltd seeks an experienced Move Coordinator to manage international relocation projects from initiation to delivery. You will coordinate with Sales, clients and origin/destination partners to ensure accurate costings, strict timelines and high service quality.

The role demands a university degree, 4+ years in shipping/logistics, and strong communication skills, with a focus on compliance and customer satisfaction within a dynamic global mobility environment.

Qualifications

• University degree or bearing similar professional qualification in the same or related field.
• Minimum 4 years relevant experience in Shipping and/or Logistics for inbound.
• Singapore Customs Declarant registration is highly advantageous.

Responsibilities

• Move management: assess, manage and process move requests from Sales or self-initiations.
• Coordinate with Assignee on mobility policies and import/export compliance.
• Update customers at all stages and instruct origin/destination agents to fulfill move plans.
• Ensure door-to-door end-to-end management with data integrity and timely billing.
• Handle customer issues pro-actively and resolve complaints.
• Account management: execute the sales process from enquiry to post move; nurture client relationships.
• Financial management: understand cost constituents, pricing, invoicing, and supplier invoices.
• Teamwork: support other departments to meet goals and uphold company values.

Skills

Customer-centric

Client relationship mgmt

Communication skills

Process adherence

Attention to detail

Mobility knowledge

Results oriented

Education

University degree or equivalent

Job description

GENERAL DESCRIPTION

• To efficiently manage international moves of Assignees and Customers
• To monitor own performance against KPIs
• To contribute to continuous improvement of processes within scope of responsibility.

KEY JOB RESPONSIBILITIES

Move Management

• Assess, Manage and Process incoming move requests originating from the Sales Commercial teams or self-initiations via Core.
• Educate the Assignee on applicable Corporate Mobility Policies for Corporate Clients.
• Equip the Assignee with proper support on Import/Export compliance regulations.
• Take ownership of updating the Customer at all stages of the international move.
• Take control of communications and direct Origin & Destination Agents with proper instructions to fulfill the intended move plan.
• Accountable for the door to door move from start to finish
• Maintain data integrity, cost accuracy and move records through systems and procedures.
• Attend and to resolve any customer issues or complaints pro-actively.
• Maintain timelines and accuracy of billing within the prescribed targets.
• Observe the Santa Fe values at all levels of interaction with all stakeholders
• Checking through all inbound documents and getting clients to complete the necessary import paper work for trade submission through Tradenet System.
• Declaration customs permit for GST relief or duty payment.
• Checking with carrier agent for vessel/flight arrival.
• Giving & coordinating delivery instructions to Operations Department.
• Instructing and coordinating with haulier on container haulage.
• Update customs and origin agents on the progress of shipment/delivery.
• Assisting customers in claims processing, whenever possible.
• Invoicing all completed inbound file.
• Preparation of cost sheet.
• Verification of vendor/PSA invoices.
• Filing of all inbound completed files.

Account Management

• Execute and implement the sales process through from Initial enquiry, to Post Move Process.
• Maintain & develop relationships with private, corporate, intercompany and agent clients to ensure long term growth.
• Understanding of the accounts, their move and process requirements, history, importance to the local station.
• Understanding of full range of Santa Fe services, to use this knowledge to maximise revenue opportunities through proactively promoting of these services.

Financial Management

• To understand cost constituents of move, to accurately cost and price moves.
• To demonstrate understanding of key financial drivers and measurements, including, margin, cash flow, invoicing speed and understand their impact on individual, team and company performance.
• To provide accurate cost card management through correct ongoing entry of costs, pricing, control and approval of suppliers' invoices.
• Accurate updating of cost and charges that reflect the weekly Margin and Accrued Income report.

Teamwork

• To embrace and promote companies Mission Statement and core values
• To proactively support other departments and offices in reaching goals, completing projects and reaching objectives

Position Specifications

• University grad or bearing similar professional qualification in the same or related field.
• Minimum 4 years relevant experience in Shipping and/or Logistics for inbound
• Singapore Customs Declarant registration is highly advantageous

Skills Required

• Strong Customer-Centric approach and a team player
• Capability to manage client and customer relationships while working under pressure
• Exemplary communication skills
• Ability to perform processes as per pre-defined design
• Attention to detail and sense of urgency
• Knowledge of Mobility
• Results oriented