Global Product Operations Lead

WTW; Singapore; On-site; SGD 70,000 - 100,000; Full time

Job summary

WTW is seeking a Global Product Operations Specialist to support the delivery and continuous improvement of product operations across our international business. You will engage with multiple regions to drive consistency and efficiency in processes and releases.

You will collaborate with Product, Engineering, Operations and Broking teams, develop training materials, and help standardize governance and documentation to enhance user experience and outcomes.

Qualifications

• Experience in Product Operations, Business Operations or a similar environment.
• Strong organisational skills and attention to detail.
• Ability to coordinate activities across multiple stakeholders and regions.
• Clear communication skills with the ability to engage a range of audiences.
• A proactive, collaborative and solutions-focused mindset.
• Desirable: Experience working in a global or multi-region environment.
• Desirable: Exposure to product lifecycle, process improvement or operational delivery.
• Desirable: Familiarity with digital platforms or technology-enabled solutions.

Responsibilities

• Global Operational Support & Coordination: Support the delivery of product operations activities across multiple global regions (Asia, Pacific, LATAM and CEMEA).
• Assist in coordinating with regional stakeholders to ensure alignment on processes, timelines and priorities.
• Provide operational support to global product initiatives and rollouts, ensuring continuity and consistency.
• Product Operations & Process Support: Contribute to the planning and implementation of product releases.
• Maintain and improve operational processes to support consistency and scalability.
• Support the tracking and follow-up of issues, ensuring they are documented and escalated appropriately.
• Stakeholder Collaboration: Work collaboratively with Product, Engineering, Operations and Broking teams.
• Support engagement with global and regional stakeholders to understand user needs.
• Communicate updates and progress clearly across teams.
• Documentation, Training & Enablement: Develop and maintain documentation, user guides and training materials.
• Support delivery of training sessions in partnership with Learning & Development.
• Help ensure colleagues are equipped to adopt product tools and processes effectively.
• Continuous Improvement: Assist in analysing user feedback and operational data to identify areas for improvement.
• Apply structured problem-solving approaches to support enhancements.
• Contribute to improving the overall user support experience.
• Testing, Quality & Governance: Participate in User Acceptance Testing (UAT) and validation activities.
• Ensure activities are aligned with WTW governance, compliance and operational standards.
• Maintain accurate records and documentation in line with internal requirements.

Skills

Organisational skills

Attention to detail

Cross-region coordination

Communication skills

Job description

WTW is seeking a Global Product Operations Specialist to support the delivery and continuous improvement of product operations across our international business. You will engage with multiple regions to drive consistency and efficiency in processes and releases.

You will collaborate with Product, Engineering, Operations and Broking teams, develop training materials, and help standardize governance and documentation to enhance user experience and outcomes.