Global Payments Tech Support Engineer

PayerMax; Singapore; On-site; SGD 70,000 - 110,000; Full time

Job summary

PayerMax, headquartered in Singapore, is a leading global fintech company empowering cross-border commerce in 150+ countries with 600+ payment methods and 70+ currencies. Join us to build a global payment network and maximize growth for merchants.

We seek a Client Technical Support professional to own regional support, troubleshoot API/H5 integrations, and collaborate with Product, R&D, Operations, and Risk teams across time zones. Fluency in English and Mandarin is required.

Qualifications

• Bachelor’s degree in Computer Science, Software Engineering, or related field.
• 3+ years in enterprise technical support, TAM, or solution consulting in IT/Internet.
• Experience in Cross-border Payments, Fintech, or E-commerce preferred.
• Professional English (written and spoken) for international client interfaces.
• Mandarin fluency (written and spoken) to communicate with internal teams.

Responsibilities

• Serve as primary technical contact for regional and global merchants; troubleshoot API/H5 issues.
• Bridge between overseas merchants and internal Product, R&D, Operations, and Risk teams.
• Improve internal support workflows, API documentation, and monitoring/alerting systems.
• Analyze recurring tickets and feedback to drive product/technical feature requests.
• Leverage merchant insights to monitor APAC trends and payment capabilities.

Skills

Technical Support

Cross-functional collaboration

API debugging

SQL basics

English proficiency

Mandarin proficiency

Education

Bachelor's degree in CS/Software Engineering

Tools

Postman

SQL

Job description

PayerMax, headquartered in Singapore, is a leading global fintech company empowering cross-border commerce in 150+ countries with 600+ payment methods and 70+ currencies. Join us to build a global payment network and maximize growth for merchants.

We seek a Client Technical Support professional to own regional support, troubleshoot API/H5 integrations, and collaborate with Product, R&D, Operations, and Risk teams across time zones. Fluency in English and Mandarin is required.