Global Payments Customer Success Leader

Zota Health Care; Singapore; On-site; SGD 60,000 - 90,000; Full time

Benefits offered by this job

Daily food vouchers

Annual company trips

Bonus program

Job summary

Zota Health Care in Singapore seeks a Customer Success Manager to build strong, long-term relationships with our global merchants and ensure exceptional satisfaction. You will collaborate with internal teams to deliver seamless experiences and identify growth opportunities across markets.

You will act as a trusted partner, drive account growth, monitor performance, and lead regular business reviews with key merchants.

Qualifications

• Previous experience in Customer Success, Account Management, Client Management, or a similar role.
• Experience in fintech, payments, banking, FX, or financial services is highly preferred.
• Excellent written and spoken English; additional languages are an advantage.
• Strong communication, relationship-building, negotiation, and problem-solving skills.
• Commercial and business-oriented mindset with strong analytical skills.
• Ability to manage multiple accounts and priorities in a fast-paced environment.
• Strong interest in technology and the ability to understand and communicate complex solutions clearly.
• Customer-focused, proactive, adaptable, and comfortable working cross-functionally.
• Willingness to travel internationally.

Responsibilities

• Manage and develop long-term relationships with Zota’s merchants.
• Act as the main point of contact, ensuring a high level of customer satisfaction and engagement.
• Understand merchant needs and proactively identify opportunities, risks, and areas for improvement.
• Drive account growth by introducing relevant payment solutions, new markets, and additional services.
• Monitor merchant performance, transaction activity, and overall account health.
• Handle escalations and coordinate with Support, Finance, Compliance, Risk, Product, and other teams to resolve issues effectively.
• Analyze merchant performance, feedback, and market trends to identify business opportunities.
• Conduct regular meetings and business reviews with key merchants.
• Support the launch and implementation of new payment solutions.
• Represent Zota at international conferences, exhibitions, and client meetings, with approximately 3–5 business trips per year.
• Work with Marketing on relevant merchant communications and newsletters.

Skills

Customer Success

Account Management

Client Management

Communication

Negotiation

Analytical thinking

Job description

Zota Health Care in Singapore seeks a Customer Success Manager to build strong, long-term relationships with our global merchants and ensure exceptional satisfaction. You will collaborate with internal teams to deliver seamless experiences and identify growth opportunities across markets.

You will act as a trusted partner, drive account growth, monitor performance, and lead regular business reviews with key merchants.