Customer Success Manager (Singapore) (2)

Zota Group; Singapore; On-site; SGD 60,000 - 90,000; Full time

Benefits offered by this job

Daily food vouchers

Annual company trips

Bonus program

Global career development

Job summary

Zota Group is seeking a Customer Success Manager to join our Singapore team and manage relationships with merchants across our global portfolio. You will focus on delivering exceptional service, ensuring customer satisfaction, and identifying opportunities for growth.

You will collaborate with Sales, Product, Risk and Finance to renew contracts, introduce new payment solutions, and expand merchant activity. Travel internationally as needed and represent Zota at conferences and client meetings.

Qualifications

• Previous experience in Customer Success, Account Management, Client Management, or a similar role.
• Experience in fintech, payments, banking, FX, or financial services is highly preferred.
• Excellent written and spoken English; additional languages are an advantage.

Responsibilities

• Manage and develop long-term relationships with Zota’s merchants.
• Act as the main point of contact, ensuring a high level of customer satisfaction and engagement.
• Understand merchant needs and proactively identify opportunities, risks, and areas for improvement.
• Drive account growth by introducing relevant payment solutions, new markets, and additional services.
• Monitor merchant performance, transaction activity, and overall account health.
• Handle escalations and coordinate with Support, Finance, Compliance, Risk, Product, and other teams to resolve issues effectively.
• Analyze merchant performance, feedback, and market trends to identify business opportunities.
• Conduct regular meetings and business reviews with key merchants.
• Support the launch and implementation of new payment solutions.
• Represent Zota at international conferences, exhibitions, and client meetings, with approximately 3–5 business trips per year.
• Work with Marketing on relevant merchant communications and newsletters.

Skills

Customer Success

Account Management

Client Management

Relationship-building

Communication

Negotiation

Problem-solving

Analytical skills

Attention to detail

Tools

Fintech knowledge

CRM software

Job description

About Zota

Zota is a global payment solutions provider, helping businesses access reliable and innovative payment solutions across international markets. We are looking for a Customer Success Manager to join our Singapore team and manage relationships with key merchants across our global portfolio.

The Role

As a Customer Success Manager, you will be responsible for building strong, long-term relationships with our merchants, ensuring customer satisfaction, and identifying opportunities for growth. You will act as a trusted partner to our clients and work closely with internal teams to deliver the best possible experience.

Key Responsibilities

• Manage and develop long-term relationships with Zota’s merchants.
• Act as the main point of contact, ensuring a high level of customer satisfaction and engagement.
• Understand merchant needs and proactively identify opportunities, risks, and areas for improvement.
• Drive account growth by introducing relevant payment solutions, new markets, and additional services.
• Monitor merchant performance, transaction activity, and overall account health.
• Handle escalations and coordinate with Support, Finance, Compliance, Risk, Product, and other teams to resolve issues effectively.
• Analyze merchant performance, feedback, and market trends to identify business opportunities.
• Conduct regular meetings and business reviews with key merchants.
• Support the launch and implementation of new payment solutions.
• Represent Zota at international conferences, exhibitions, and client meetings, with approximately 3–5 business trips per year.
• Work with Marketing on relevant merchant communications and newsletters.

What We’re Looking For

• Previous experience in Customer Success, Account Management, Client Management, or a similar role.
• Experience in fintech, payments, banking, FX, or financial services is highly preferred.
• Excellent written and spoken English; additional languages are an advantage.
• Strong communication, relationship-building, negotiation, and problem-solving skills.
• Commercial and business-oriented mindset with strong analytical skills.
• Ability to manage multiple accounts and priorities in a fast-paced environment.
• Strong interest in technology and the ability to understand and communicate complex solutions clearly.
• Customer-focused, proactive, adaptable, and comfortable working cross-functionally.
• Willingness to travel internationally.

Why Zota?

• Career development in a global environment
• Work with cutting-edge technology in the FinTech space
• Daily food vouchers
• Annual company trips
• Bonus program and much more !