Global Head of Customer Resolution

Airbus; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

Airbus, via Satair Group, is seeking a Senior Customer Service/Logistics supervisor based in Singapore. You will manage staffing, coach the team, ensure service levels, and drive efficiency across order management, RFQs, and cross‑functional collaboration with Sales and other departments.

You will maintain regular updates to your team, lead meetings, and ensure KPI attainment while aligning with Satair Group’s standards and goals.

Qualifications

• 5 years or more supervisory experience in customer service, supply chain or logistics.
• Ability to work in an international context.
• Shipping knowledge including dangerous goods and INCO terms.

Responsibilities

• Manage department staffing for holidays, flex time and hours.
• Expand total service and pro‑activeness.
• Keep employees informed about Satair business.
• Hold departmental meetings with notes.
• Prioritize tasks for the department.
• Collaborate with Supply Chain, Sales and other departments.
• Optimize business procedures through IT systems.
• Ensure KPIs are met and reviewed.
• Set objectives and conduct annual reviews and training for newcomers.
• Ensure timely entry of orders and RFQs from all channels.
• Administer orders and returns and follow up on proposals.

Skills

Supervisory experience

International context

Shipping knowledge

Tools

SAP

Spec2000

Job description

Airbus, via Satair Group, is seeking a Senior Customer Service/Logistics supervisor based in Singapore. You will manage staffing, coach the team, ensure service levels, and drive efficiency across order management, RFQs, and cross‑functional collaboration with Sales and other departments.

You will maintain regular updates to your team, lead meetings, and ensure KPI attainment while aligning with Satair Group’s standards and goals.