Global Partner Service Ops Lead

Aiper; Singapore; On-site; SGD 70,000 - 100,000; Full time

Job summary

Aiper, the No. 1 smart robotic pool cleaner brand, seeks a Global Partner Service Operations Specialist.

You will act as the hub between headquarters and regional service managers, coordinating daily operations across North America, Europe, Australia, and other regions. You will align cross-department teams on escalations, RMAs, repairs, and logistics, while promoting global service standards, SOPs, and knowledge management.

Qualifications

• 2–5 years in customer service operations or related fields.
• Experience with global or regional business support preferred.
• Familiar with service policies, ticket management, RMA, repair services, service systems, and KPIs.
• Strong data analysis skills and ability to produce operations reports.
• Able to coordinate across time zones and drive cross-functional collaboration.
• Experience in consumer electronics or international companies is preferred.

Responsibilities

• Global Service Operations Coordination & Support: act as hub between headquarters and overseas service managers across regions.
• Cross-Departmental Coordination: drive collaboration among service, after-sales, repair, sales and logistics teams.
• Implementation of Service Policies & SOPs: promote and track global service standards and processes.
• Service Training & Knowledge Management: develop training materials and knowledge bases for overseas teams.
• Service Data Monitoring & Operations Analysis: track KPIs and propose improvements based on data.

Skills

Cross-cultural communication

Cross-departmental coordination

Data analysis

Problem-solving

Global operations

Customer service mindset

Education

Bachelor's degree or above

Tools

Power BI

Excel

Job description

Aiper, the No. 1 smart robotic pool cleaner brand, seeks a Global Partner Service Operations Specialist.

You will act as the hub between headquarters and regional service managers, coordinating daily operations across North America, Europe, Australia, and other regions. You will align cross-department teams on escalations, RMAs, repairs, and logistics, while promoting global service standards, SOPs, and knowledge management.