Global Order & Customer Success Coordinator

Recruit Express Pte Ltd; Singapore; Sur place; SGD 37 000 - 44 000; Plein temps

Résumé du poste

Recruit Express Pte Ltd in Singapore is seeking a diligent logistics coordinator to handle book contracts, verify PO pricing against quotations, and coordinate pricing updates with factories to keep systems aligned.

You will monitor delivery dates, expedite with factories to meet client expectations, and liaise on payments and invoicing in collaboration with finance, ensuring compliance with LC conditions and returns processing.

Qualifications

• Book contracts/orders according to customer's request.
• Check that customer's PO pricing are in line with quotation or prior agreement, else rework on pricing calculation to get approval before sending order confirmation to customer.
• Co-ordinate with factory to get special price updated into system.
• Monitor on delivery dates and do necessary expediting with factory to meet with client's expectation as close as possible.
• Follow-up on payments with clients to ensure payments received prior to shipment arrangement unless otherwise with agreement with SOM in view of urgency of project site requirement.
• Follow up on overdue positions and co-ordinate with Accounts Receivables department in Germany HQ.
• Ensure LC conditions according to company terms & conditions.
• Handle LC negotiation and preparation of all necessary documentation.
• Issuance of Debit or Credit notes in case of discrepancies / needed circumstances
• Monitor credit limits & payments
• Release orders per customer's shipping instruction [ensuring Incoterm, forwarders' info, delivery address etc are all cleared.
• Assist in Project Registration and relevant Project Data updates into Company's CRM system.
• Arrange for necessary documents for custom clearance be provided (e.g. Certificate of Origin, Test certification etc)
• Process complaints
• Co-ordinate all relevant information to Person in charge in Quality Department
• Arrange necessary documentation for the returns of materials.
• Update of Customer data into SAP and Sales Scout system
• Answer email / phone enquires

Responsabilités

• Book Contracts/Orders according to customer's request
• Checked that customer's PO pricing are in line with quotation or prior agreement, else rework on pricing calculation to get approval before sending order confirmation to customer
• Co-ordinate with factory to get special price updated into system
• Monitor on delivery dates and do necessary expediting with factory to meet with client's expectation as close as possible
• Follow-up on payments with clients to ensure payments received prior to shipment arrangement unless otherwise with agreement with SOM in view of urgency of project site requirement
• Follow up on overdue positions and co-ordinate with Accounts Receivables department in Germany HQ
• Ensure LC conditions according to company terms & conditions
• Handle LC negotiation and preparation of all necessary documentation
• Issuance of Debit or Credit notes in case of discrepancies / needed circumstances
• Monitor credit limits & payments
• Release orders per customer's shipping instruction [ensuring Incoterm, forwarders' info, delivery address etc are all cleared]
• Assist in Project Registration and relevant Project Data updates into Company's CRM system
• Arrange for necessary documents for custom clearance be provided (e.g. Certificate of Origin, Test certification etc)
• Process complaints
• Co-ordinate all relevant information to Person in charge in Quality Department
• Arrange necessary documentation for the returns of materials.
• Update of Customer data into SAP and Sales Scout system
• Answer email / phone enquires

Description du poste

Recruit Express Pte Ltd in Singapore is seeking a diligent logistics coordinator to handle book contracts, verify PO pricing against quotations, and coordinate pricing updates with factories to keep systems aligned.

You will monitor delivery dates, expedite with factories to meet client expectations, and liaise on payments and invoicing in collaboration with finance, ensuring compliance with LC conditions and returns processing.