Global Ops Coordinator - Community & Localization

Hoyoverse; Singapore; On-site; SGD 42,000 - 72,000; Full time

Job summary

HoYoverse is seeking a proactive Operations & Community Specialist to join our global team. You will support testing management, user support, localization coordination, and data feedback loops across multiple markets.

Ideal candidates hold a bachelor's degree with 1–3 years in digital operations or community management; fluent in English and Mandarin, with strong communication and analytical skills, and a passion for gaming culture.

Qualifications

• Bachelor's degree or higher with 1–3 years of experience in digital operations, customer service, community management, or project coordination.
• Professional fluency in English and Mandarin with excellent written and verbal communication.
• Solid understanding of gaming industry concepts like patch/update cadences and user feedback loops.
• Familiarity with ACG culture is a plus.

Responsibilities

• Testing Management & Execution: assist in daily execution and tracking of global Beta test phases, screen tester applications, distribute builds, track NDA compliance, and fulfill tester rewards.
• Community & User Management: support day-to-day operations of global communities (e.g. Discord) and handle player inquiries and tickets following guidelines.
• Localization Coordination: track and coordinate translation, proofreading, and implementation of multilingual content and ensure timely publication.
• Data Analysis & Feedback Loop: collect and organize player feedback and customer support data and perform basic analysis for decision-making.

Skills

English proficiency

Mandarin proficiency

Communication skills

Data analysis

Customer service

Community management

Project coordination

Education

Bachelor's degree or higher

Job description

HoYoverse is seeking a proactive Operations & Community Specialist to join our global team. You will support testing management, user support, localization coordination, and data feedback loops across multiple markets.

Ideal candidates hold a bachelor's degree with 1–3 years in digital operations or community management; fluent in English and Mandarin, with strong communication and analytical skills, and a passion for gaming culture.