Global Move Consultant

SANTA FE RELOCATION SERVICES (S) PTE. LTD.; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

Santa Fe Relocation Services (S) PTE. LTD. is seeking to efficiently manage international moves, monitor KPI performance, and contribute to process improvements. The role covers move management, account management, and financial oversight, with emphasis on data integrity and proactive issue resolution.

Qualifications include a university degree and minimum four years in shipping/logistics, with strong customer focus, communication, and relationship-building skills.

Qualifications

• University grad or bearing similar professional qualification in the same or related field.
• Minimum 4 years relevant experience in Shipping and/or Logistics, Supply Chain Management.

Responsibilities

• Move management: assess, manage and process incoming move requests from Sales teams or self-initiations via Core.
• Account management: maintain and develop relationships with private, corporate, intercompany and agent clients.
• Financial management: understand move costs, margins and invoicing speed.
• Teamwork: support other departments and offices to reach goals and projects.
• Observe and uphold company values in all stakeholder interactions.

Skills

Customer-centric

Team player

Relationship management

Communication skills

Attention to detail

Sense of urgency

Mobility knowledge

Results oriented

Education

University degree or equivalent

Job description

Santa Fe Relocation is a global mobility company specializing in managing and delivering high-quality relocation services worldwide. Our core competence is providing services that help corporations and their employees as well as individuals and their families to relocate and settle in new places.

GENERAL DESCRIPTION

• To efficiently manage international moves of Assignees and Customers
• To monitor own performance against KPIs
• To contribute to continuous improvement of processes within scope of responsibility.

Move Management

• Assess, Manage and Process incomingmove requests originating from the Sales Commercial teams or self-initiationsvia Core.
• Educate the Assignee on applicableCorporate Mobility Policies for Corporate Clients.
• Equip the Assignee with propersupport on Import/Export compliance regulations.
• Take ownership of updating theCustomer at all stages of the international move.
• Take control of communications anddirect Origin & Destination Agents with proper instructions to fulfill theintended move plan.
• Accountable for the door to door movefrom start to finish
• Maintain data integrity, costaccuracy and move records through systems and procedures.
• Attend and to resolve any customerissues or complaints pro-actively.
• Maintain timelines and accuracy ofbilling within the prescribed targets.
• Observe the Santa Fe values at alllevels of interaction with all stakeholders

Account Management

• Execute and implement the salesprocess through from Initial enquiry, to Post Move Process.
• Maintain & develop relationshipswith private, corporate, intercompany and agent clients to ensure long termgrowth.
• Understanding of the accounts, theirmove and process requirements, history, importance to the local station.
• Understanding of full range of SantaFe services, to use this knowledge to maximise revenue opportunities throughproactively promoting of these services.

Financial Management

• To understand cost constituents ofmove, to accurately cost and price moves.
• To demonstrate understanding of keyfinancial drivers and measurements, including, margin, cash flow, invoicingspeed and understand their impact on individual, team and company performance.
• To provide accurate cost cardmanagement through correct ongoing entry of costs, pricing, control andapproval of suppliers’ invoices.
• Accurate updating of cost and chargesthat reflect the weekly Margin and Accrued Income report.

Teamwork

• To embrace and promote companiesMission Statement and core values
• To proactively support otherdepartments and offices in reaching goals, completing projects and reachingobjectives

Qualifications

• University grad or bearing similarprofessional qualification in the same or related field.
• Minimum 4 years relevant experiencein Shipping and/or Logistics, Supply Chain Management

Skills Required

• Strong Customer-Centric approach and a team player
• Capability to manage client andcustomer relationships while working under pressure
• Exemplary communication skills
• Ability to perform processes as perpre-defined design
• Attention to detail and sense ofurgency
• Knowledge of Mobility
• Results oriented