Global LSH Process & Digital Transformation Lead

DHL Express; Singapore; On-site; SGD 90,000 - 130,000; Full time

Job summary

DHL Express in Singapore is seeking an LSH Business Process Manager to drive process excellence and digital transformation across the global network. You will partner with operations, IT and cross‑functional teams to design, govern, and optimize end‑to‑end LSH processes, ensuring compliance with GDP and DHL standards.

The role emphasizes requirements management, stakeholder engagement, and delivering scalable solutions with a patient-centric focus.

Qualifications

• Bachelor-level degree or equivalent with strong business process/IT exposure.
• Experience in LSH/logistics or healthcare-related operations is preferred.
• Proven ability to elicit requirements, model processes and drive digitalization initiatives.

Responsibilities

• Lead end‑to‑end LSH process design and governance across the global network.
• Gather and translate requirements into actionable specifications and user stories.
• Drive digitalization initiatives, manage changes, and ensure alignment with DHL standards.

Skills

Analytical thinking

Stakeholder management

Communication skills

Cross-cultural awareness

Presentation skills

Education

University degree or equivalent

Tools

Visio

Jira

Confluence

Power BI

Miro/Mural

Job description

DHL Express in Singapore is seeking an LSH Business Process Manager to drive process excellence and digital transformation across the global network. You will partner with operations, IT and cross‑functional teams to design, govern, and optimize end‑to‑end LSH processes, ensuring compliance with GDP and DHL standards.

The role emphasizes requirements management, stakeholder engagement, and delivering scalable solutions with a patient-centric focus.