Global Loyalty & Customer Experience Director

star alliance (sg) pte. ltd.

Singapore

On-site

SGD 180,000 - 240,000

Full time

6 days ago

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Job summary

Star Alliance, based in Singapore, seeks a Director, Customer Experience (Loyalty) to lead alliance-wide loyalty strategies across member airlines’ programmes. The role combines product innovation, digital transformation and cross-functional stakeholder engagement to deliver exceptional loyalty experiences for a global customer base.

The successful candidate will partner with Digital Technology, Membership and Analytics teams, drive strategic initiatives, manage complex projects, and mentor a

Qualifications

10+ years of loyalty experience in travel, banking or consulting, including team leadership.
Fluent in English and strong communication skills.
Willingness to travel internationally.

Responsibilities

Define and lead the loyalty strategy, delivery, and operations for Star Alliance loyalty products.
Drive innovation by integrating digital tools and customer-centric solutions.
Align with member airlines' priorities and business plans.
Oversee resource allocation and project milestones.
Build consensus among global teams and external partners.
Mentor and develop a diverse team of product experts.

Skills

Leadership

Stakeholder engagement

Strategic thinking

Presentation skills

Education

Bachelor's degree and advanced degree or certifications preferred

Tools

Jira

Miro

PowerPoint

Word

Job description

The successful candidate will partner with Digital Technology, Membership and Analytics teams, drive strategic initiatives, manage complex projects, and mentor a

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