Global Live Ops Manager (Mobile Games)

firerock capital pte. ltd.; Singapore; On-site; SGD 90,000 - 150,000; Full time

Job summary

Firerock Capital Pte. Ltd.

in Singapore seeks an experienced Game Operations professional to orchestrate live-service initiatives for a global audience, bridging development headquarters and players while driving engaging events and healthy monetization. You will own end-to-end operations, oversee community programs, localization, and data-driven optimization, coordinate with China-based R&D, and translate player feedback into action.

Qualifications

• 5+ years in mobile game operations or related field.
• Proficiency with data analysis tools (SQL, Excel, BI).
• Strong understanding of live-service monetization and player retention.
• Experience in cross-region collaboration and global launches.
• Passion for gaming, especially SLG titles.

Responsibilities

• End-to-End Game Operations: plan events, content updates, and campaigns for global markets.
• Monetization and Game Economy: develop offers and optimize in-game economy.
• Player Ecosystem Management: community engagement, VIP management, and support coordination.
• Localization and Cultural Adaptation: ensure localization quality for Western and SEA audiences.
• Data-Driven Optimization: monitor retention, engagement, ARPU, and churn to drive growth.
• Cross-Border Collaboration: liaise between Singapore team and China-based R&D.
• Creator Activation & Programme Operations: onboarding creators, access, communications, and events.

Skills

Game Operations

Data Analysis

Monetization

Live Service Management

Cross-Border Collaboration

Tools

SQL

Excel

BI tools

Job description

Firerock Capital Pte. Ltd.

in Singapore seeks an experienced Game Operations professional to orchestrate live-service initiatives for a global audience, bridging development headquarters and players while driving engaging events and healthy monetization. You will own end-to-end operations, oversee community programs, localization, and data-driven optimization, coordinate with China-based R&D, and translate player feedback into action.