Global IT Infrastructure & Service Delivery Director

Lenovo; Singapore; On-site; SGD 180,000 - 260,000; Full time

Job summary

Lenovo is seeking a senior leader to own and drive managed services across enterprise infrastructure. You will lead cross-functional teams, ensure SLAs and KPIs are met, and act as the executive escalation point for major incidents. The role requires strategic oversight of multi-vendor environments and a strong focus on governance and continuous improvement.

You will shape budgets, P&L, and resource plans while fostering a culture of technical excellence and customer-centric delivery.

Qualifications

• Bachelor's degree in CS/IT/Engineering or related field.
• 15+ years in Infrastructure Operations, Managed Services and IT Service Delivery.
• 7+ years in a senior leadership role managing large technical teams and client-facing service organizations.
• Proven experience within a System Integrator (SI), MSP, or Technology Services environment.
• Demonstrated ownership of P&L, budget management, resource planning, and operational performance.
• Strong experience managing large-scale enterprise infrastructure environments.

Responsibilities

• Lead end-to-end delivery of infrastructure, security, and managed services across multiple customer environments.
• Ensure achievement of contractual obligations, SLAs, KPIs, service quality targets, and customer satisfaction objectives.
• Serve as the executive escalation point for major incidents, operational issues, and critical customer concerns.
• Conduct executive service reviews and establish trusted advisor relationships with key client stakeholders.
• Drive continual service improvement initiatives to enhance service quality, operational efficiency, and customer experience.
• Provide strategic oversight across enterprise infrastructure environments including Nutanix, VMware, Windows Server, and Linux systems.
• Govern ITIL processes including Incident, Problem, Change, Configuration, Capacity, and Availability Management.
• Drive automation, standardization, and operational transformation initiatives.
• Lead, mentor, and develop a high-performing organization of Service Delivery Managers, Architects, and Engineering teams.
• Manage workforce planning, recruitment, succession planning, skills development, and engagement.

Skills

Leadership

P&L Mgmt

Stakeholder Mgmt

ITIL

Automation

Enterprise Infra

Education

Bachelor's Degree in Computer Science, Information Technology, Engineering, or related discipline

Tools

Nutanix

VMware

Windows Server

Red Hat Linux

Elastic Stack

Splunk

AppDynamics

Dynatrace

BMC Helix

Dell EMC

Pure Storage

NetApp

Job description

Lenovo is seeking a senior leader to own and drive managed services across enterprise infrastructure. You will lead cross-functional teams, ensure SLAs and KPIs are met, and act as the executive escalation point for major incidents. The role requires strategic oversight of multi-vendor environments and a strong focus on governance and continuous improvement.

You will shape budgets, P&L, and resource plans while fostering a culture of technical excellence and customer-centric delivery.