Global IT Helpdesk Manager — End-User Support

Razer Inc.; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

Razer Inc. is seeking an IT Helpdesk Manager to lead a hands-on team delivering end-user support across desktops, laptops, and devices.

The role involves owning end-user services, ticket SLA adherence, and continuous improvement of helpdesk processes. You will manage a team of EUC engineers, drive hiring, onboarding and performance development, and collaborate with Security and Infrastructure to ensure secure, reliable service across regions.

Qualifications

• Experience in delivering end-user IT services in a busy environment.
• Proven leadership of an IT Helpdesk or EUC team.
• Strong troubleshooting across hardware, software, and networking.

Responsibilities

• Oversee end-user IT services and helpdesk operations.
• Lead EUC team, hire, onboard, and develop staff.
• Define and improve helpdesk processes, SLAs and escalation workflows.
• Oversee device deployment, OS installation and security patches.
• Coordinate with Infrastructure, Security, and vendors on escalations.
• Monitor service metrics and report to IT leadership.
• Maintain knowledge base and document configurations.

Skills

Windows/macOS support

Helpdesk leadership

Intune SCCM

ServiceNow ITSM

Troubleshooting

Communication skills

Education

Degree/Diploma in IT

ITIL certification

Tools

Intune

SCCM

ServiceNow

Job description

Razer Inc. is seeking an IT Helpdesk Manager to lead a hands-on team delivering end-user support across desktops, laptops, and devices.

The role involves owning end-user services, ticket SLA adherence, and continuous improvement of helpdesk processes. You will manage a team of EUC engineers, drive hiring, onboarding and performance development, and collaborate with Security and Infrastructure to ensure secure, reliable service across regions.