Global End-User IT Support Manager

Razer; Singapore; On-site; SGD 90,000 - 130,000; Full time

Benefits offered by this job

Equal Opportunity Employer

Global team

Job summary

Razer is seeking an IT Helpdesk Manager to lead end-user computing and regional EUC operations. You will drive service delivery, team performance, and security compliance while collaborating with Infrastructure, Security, and other business units across continents.

You will mentor staff, own incident resolution, and ensure a customer-centric, efficient IT support environment. Join a global team that supports a gamer-centric culture and rapid growth.

Qualifications

• A degree or diploma in IT or a related field is preferred.
• Experience leading IT Helpdesk/EUC teams and managing incidents.
• Strong knowledge of Windows and macOS end-user environments.

Responsibilities

• Oversee end-user IT services and ensure high-quality support and SLA compliance.
• Lead a team of EUC/Helpdesk engineers including onboarding, coaching, and performance reviews.
• Define and optimize helpdesk processes, escalation workflows, and SOPs across regions.
• Oversee device deployment, endpoint management, and security patching.
• Coordinate asset, procurement, and budget activities for end-user computing.
• Manage user accounts, access requests, and identity governance.
• Collaborate with cross-functional teams and external vendors on issues and projects.
• Promote governance, security, and compliance in daily operations.
• Monitor service metrics, reporting, and continuous improvement initiatives.
• Document configurations and maintain the internal knowledge base.

Skills

Windows support

macOS support

Team leadership

ITIL

End-user computing

Stakeholder management

Escalation handling

Strong communication

Troubleshooting

Security awareness

Education

Degree in Information Technology

Tools

Intune

SCCM

ServiceNow

Job description

Razer is seeking an IT Helpdesk Manager to lead end-user computing and regional EUC operations. You will drive service delivery, team performance, and security compliance while collaborating with Infrastructure, Security, and other business units across continents.

You will mentor staff, own incident resolution, and ensure a customer-centric, efficient IT support environment. Join a global team that supports a gamer-centric culture and rapid growth.