Global EUC & IT Helpdesk Leader

Razer (Asia-Pacific) Pte. Ltd

Singapore

On-site

SGD 120,000 - 180,000

Full time

2 days ago

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Job summary

Razer (Asia-Pacific) Pte. Ltd. in Singapore seeks a seasoned IT End-User Computing team lead to oversee global EUC operations.

You will manage a diverse team, drive service delivery, and ensure high-quality end-user support across Windows and macOS devices and mixed environments. This role blends hands-on work with strong leadership and stakeholder management. You will own processes, governance, and security controls, collaborate with Infrastructure and Security teams, and mentor engineers and

Qualifications

Hands-on support for Windows and macOS endpoints.
Proven experience leading an IT Helpdesk or EUC team.
Experience with endpoint management tools (Intune, SCCM) and ITSM tools (ServiceNow).
Strong troubleshooting, communication, and escalation skills.

Responsibilities

Provide end-user support and service delivery for desktops, laptops, mobile devices, printers, and peripherals.
Lead EUC/Helpdesk team, hiring, onboarding, training, and performance reviews.
Own end-user support services, define and improve processes and escalation workflows.
Oversee device deployment, OS configurations, and security updates for endpoints.
Manage IT assets, procurement, and budgeting for end-user computing.
Handle account provisioning, access requests, and password resets in collaboration with security.