Global Inside Sales Manager - Customer & Cross-Functional Lead

AMBITION GROUP SINGAPORE PTE. LTD.; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

Ambition Group Singapore Pte. Ltd. is seeking a Customer Account Coordinator to manage day-to-day commercial and operational matters for assigned customers in Singapore.

You will act as the primary liaison between customers, sales, manufacturing sites, and cross-functional teams to ensure smooth collaboration and timely resolutions. You will partner with Sales Managers to support customer requirements, coordinate sample requests and handle technical inquiries.

Qualifications

• Minimum Degree in a related discipline.
• Minimum 3 years of relevant experience.
• Able to start immediately or within short notice.

Responsibilities

• Serve as a key contact for assigned customers, managing day-to-day commercial, operational, and account-related matters.
• Partner with Sales Managers to support customer requirements, account priorities, and business opportunities.
• Act as the communication bridge between global customers, sales teams, manufacturing sites, and cross-functional teams including engineering, quality, supply chain, logistics, and finance.
• Coordinate customer sample requests, including availability, lead times, shipping, delivery, and support for new projects, design-in, qualification, and validation activities.
• Manage customer technical inquiries related to connectors, cable assemblies, drawings, specifications, applications, and certifications, working with relevant technical teams to ensure timely responses.
• Support quotations and commercial activities, including pricing, MOQ, lead times, product availability, order status, and customer follow-up.
• Maintain accurate customer, quotation, order, project, and activity information in CRM and ERP systems, and support sales, backlog, forecast, and management reporting.
• Take ownership of customer escalations, coordinating cross-functional actions, tracking progress, and driving issues through timely resolution.
• Keep customers, Sales Managers, and leadership informed of critical supply, delivery, technical, quality, and commercial developments.
• Support customer meetings, business reviews, sales activities, and other projects or initiatives required by the global sales organization.
• Adhoc tasks and projects as assigned

Skills

Stakeholder management

Cross-functional collaboration

Communication skills

CRM systems

ERP systems

Education

Bachelor's degree

Tools

CRM systems

ERP systems

Job description

Ambition Group Singapore Pte. Ltd. is seeking a Customer Account Coordinator to manage day-to-day commercial and operational matters for assigned customers in Singapore.

You will act as the primary liaison between customers, sales, manufacturing sites, and cross-functional teams to ensure smooth collaboration and timely resolutions. You will partner with Sales Managers to support customer requirements, coordinate sample requests and handle technical inquiries.