Global Inside Sales & Accounts Lead

Ambition Singapore; Singapore; On-site; SGD 48,000 - 72,000; Full time

Job summary

Ambition Singapore is looking for a customer-focused professional to manage day-to-day account activities and serve as the main liaison between customers and internal teams. You will coordinate sample requests, handle inquiries on connectors and cable assemblies, and support commercial processes.

The role requires strong communication skills, the ability to work with multiple departments, and a proactive approach to resolving issues and delivering customer satisfaction.

Qualifications

• Diploma required in a related discipline.

Responsibilities

• Serve as a key point of contact for assigned customers, managing day-to-day commercial, operational, and account-related matters.
• Partner with Sales Managers to support customer requirements, account priorities, and business opportunities.
• Act as the communication bridge between global customers, sales teams, manufacturing sites, and cross-functional teams including engineering, quality, supply chain, logistics, and finance.
• Coordinate customer sample requests, including availability, lead times, shipping, delivery, and support for new projects, design-in, qualification, and validation activities.
• Manage customer technical inquiries related to connectors, cable assemblies, drawings, specifications, applications, and certifications, working with relevant technical teams to ensure timely responses.
• Support quotations and commercial activities, including pricing, MOQ, lead times, product availability, order status, and customer follow-up.
• Maintain accurate customer, quotation, order, project, and activity information in CRM and ERP systems, and support sales, backlog, forecast, and management reporting.
• Take ownership of customer escalations, coordinating cross-functional actions, tracking progress, and driving issues through timely resolution.
• Keep customers, Sales Managers, and leadership informed of critical supply, delivery, technical, quality, and commercial developments.
• Support customer meetings, business reviews, sales activities, and other projects or initiatives required by the global sales organization.

Education

Diploma in a related discipline

Job description

Ambition Singapore is looking for a customer-focused professional to manage day-to-day account activities and serve as the main liaison between customers and internal teams. You will coordinate sample requests, handle inquiries on connectors and cable assemblies, and support commercial processes.

The role requires strong communication skills, the ability to work with multiple departments, and a proactive approach to resolving issues and delivering customer satisfaction.