Global Head of Client Management & Transformation

Standard Chartered Bank; Singapore; Hybrid; SGD 180,000 - 280,000; Full time

Benefits offered by this job

Competitive salary

Flexible working options

Wellbeing and development programs

Annual leave and benefits

Job summary

Standard Chartered Bank is seeking a senior leader to manage Global Client Management (CLM) and the onshore/offshore delivery model. The role drives efficiency, client experience, and process excellence across CLM domains, with a focus on scalable, data-driven improvements.

Responsibilities include leading global CLM initiatives, coordinating with regions, and delivering change projects while managing budgets, KPIs, and risk controls.

Qualifications

• Experience leading large global organisations across regions and cultures.
• Strong understanding of Corporate & Investment Banking and client journeys.
• Track record in transformation and technology-enabled improvements.

Responsibilities

• Oversee global Client Management strategy, ensuring scalable, client-focused models.
• Align onshore and offshore teams within a global delivery framework.
• Drive data analytics and performance regimes to deliver client value.
• Manage CLM processes (CDD, Entity Management, Name Screening, Data Maintenance).
• Lead change projects, improvements, remediation, and budget/KPIs.

Skills

Strategic Mindset

Manages Ambiguity

Customer Focus

Drives Vision & Purpose

Collaborates

Decision Quality

Operational Risk

Process Management

Change Management

People Management

Tools

None

Job description

Standard Chartered Bank is seeking a senior leader to manage Global Client Management (CLM) and the onshore/offshore delivery model. The role drives efficiency, client experience, and process excellence across CLM domains, with a focus on scalable, data-driven improvements.

Responsibilities include leading global CLM initiatives, coordinating with regions, and delivering change projects while managing budgets, KPIs, and risk controls.