Global Gaming Community Lead

Razer; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

Razer in Singapore or Ho Chi Minh City is seeking a passionate Community Specialist to build thriving online communities for our games. You will engage players across social channels, livestreams, and in-game events to foster loyalty and inclusivity.

Collaborate with product, marketing and publishing teams; analyze engagement data; craft clear messaging; manage events and campaigns; and represent the player perspective in internal discussions. Join a global team shaping gaming culture at Razer.

Qualifications

• 5 years of experience in community management, social media management, or a related field.
• Passion for gaming and a deep understanding of player psychology and online communities.
• Excellent communication and interpersonal skills, with a strong emphasis on teamwork and collaboration.
• Strong copywriting skills with the ability to create engaging and informative content.
• Proficiency in social media platforms (Facebook, Twitter, Instagram, Discord, etc.).
• Ability to work independently and as part of a team.
• Strong analytical and problem-solving skills with the ability to analyze data and make data-driven decisions.

Responsibilities

• Develop and implement community strategies to drive player engagement, loyalty, and retention.
• Manage community interactions across key platforms including social media, forums, Discord, Twitch, and other community channels, ensuring consistent messaging and engagement.
• Actively engage with players through livestreams, community discussions, and in-game activities to foster a positive and inclusive environment.
• Plan and execute community events, contests, and campaigns to increase player participation and excitement
• Respond to player inquiries, concerns, and feedback in a timely and professional manner.
• Monitor community health metrics such as engagement, sentiment, and player feedback to identify trends and opportunities
• Provide actionable insights to improve player experience and inform marketing or product initiatives
• Work closely with product, marketing, and publishing teams to ensure community insights support product development and marketing strategies
• Represent the player perspective and communicate community feedback to internal stakeholders.
• Manage community issues and sensitive situations with clear and empathetic communication.
• Stay informed on industry trends and best practices in community management and player engagement.

Skills

Community management

Copywriting

Social media proficiency

Data analysis

Teamwork

Communication skills

Tools

Social media platforms

Job description

Razer in Singapore or Ho Chi Minh City is seeking a passionate Community Specialist to build thriving online communities for our games. You will engage players across social channels, livestreams, and in-game events to foster loyalty and inclusivity.

Collaborate with product, marketing and publishing teams; analyze engagement data; craft clear messaging; manage events and campaigns; and represent the player perspective in internal discussions. Join a global team shaping gaming culture at Razer.