Global Field Service Engineer – On-Site Tech & Maintenance

Ushio Asia Pacific Pte Ltd; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

Ushio Asia Pacific Pte Ltd is seeking a Field Service Engineer to provide on-site technical support for customers, including installation, maintenance, troubleshooting and repair of equipment.

The role requires strong problem-solving and customer service skills and the ability to work with the Japan headquarters. You will perform preventive maintenance, prepare reports, and travel domestically and internationally as needed, including training in Japan.

Qualifications

• Diploma or Bachelor's degree in Electrical/Mechanical/Mechatronics or related field.
• 2–3 years of relevant Field Service Engineer experience.
• Experience in semiconductor, PCB, or packaging substrate industries is a plus.
• Willingness to travel domestically and to Japan for training.
• Ability to communicate in Japanese is an advantage.

Responsibilities

• Provide on-site technical support to clients, including installation, maintenance, troubleshooting, and repair.
• Address and resolve customer issues promptly and professionally.
• Conduct routine inspections and preventive maintenance to minimise downtime.
• Prepare and submit service reports and maintenance records accurately.
• Travel domestically and overseas for installation, servicing, training, and support.
• Be available for emergency support and outside regular hours when needed.
• Collaborate with Japan headquarters and technical teams.

Skills

Technical troubleshooting

Customer service

Communication (Japanese advantageous)

Field service

Willingness to travel

Education

Electrical/Mechanical/Mechatronics degree

Tools

Laser Licence (N3)

Job description

Ushio Asia Pacific Pte Ltd is seeking a Field Service Engineer to provide on-site technical support for customers, including installation, maintenance, troubleshooting and repair of equipment.

The role requires strong problem-solving and customer service skills and the ability to work with the Japan headquarters. You will perform preventive maintenance, prepare reports, and travel domestically and internationally as needed, including training in Japan.