Global Field Service Engineer – Life Sciences Equipment

Esco; Singapore; On-site; SGD 42,000 - 62,000; Full time

Job summary

Esco Lifesciences Group in Singapore is seeking a Service Engineer to install equipment, calibrate and certify, and maintain documentation for after-sales service.

The ideal candidate has a Diploma or Degree in Engineering, at least one year of field service/repair experience, and strong English communication and problem-solving skills. Fresh graduates are welcome to apply and training will be provided.

Qualifications

• Diploma or degree in engineering or a related field.
• Fresh graduates are welcome to apply.

Responsibilities

• Field service support for Esco products
• Handle all breakdown calls in the earliest response time
• Ensure a high level of customer satisfaction and effectively manage customer expectations
• Prepare field service reports and related documentation.
• Monitors repairs and maintenance activities to ensure operational efficiency and to target required hours for machine repair
• Responsible for decisions when to instigate the escalation process in order to resolve a customer concern/issue.
• Perform troubleshooting, commissioning, and certification of units promoted
• Provides effective teamwork, building a strong relationship with customer contacts
• Carry out hands-on training for field service organizations internationally when needed

Skills

Interpersonal skills

Problem-solving

English proficiency

Education

Diploma or Degree in Engineering or related field

Job description

Esco Lifesciences Group in Singapore is seeking a Service Engineer to install equipment, calibrate and certify, and maintain documentation for after-sales service.

The ideal candidate has a Diploma or Degree in Engineering, at least one year of field service/repair experience, and strong English communication and problem-solving skills. Fresh graduates are welcome to apply and training will be provided.