Global Data Center Customer Success Leader

DayOne; Singapore; On-site; SGD 90,000 - 130,000; Full time

Job summary

DayOne is seeking a dedicated Customer Success Manager to serve as the main point of contact for customers, overseeing project delivery and daily service operations. You will ensure contracted services are delivered efficiently, cost-effectively, and aligned with SLAs.

The role requires 7+ years in the DC/MEP/construction sectors, strong client interfacing skills, and the ability to coordinate cross-functional teams, driving satisfaction and successful contract execution.

Qualifications

• Bachelor’s degree; Mechanical/Electrical or related discipline.
• 7+ years’ experience in DC industry/MEP/Construction.
• Excellent customer interface, communication and coordination.
• Good learning ability; self-driven; adaptable to challenges.
• Strong client-servicing willingness and ability.
• Capability to manage emergent public relations issues.
• Skilled mediator and trustworthy with clients.

Responsibilities

• Act as main contact for customers for project delivery and service ops.
• Ensure SLA-aligned, cost-conscious service delivery.
• Lead virtual delivery team to drive satisfaction.
• Build trust-based client relationships and act as strategic advisor.
• Coordinate internal resources for projects and operations.
• Oversee data center construction and customization end-to-end.
• Manage SLA performance and customer satisfaction ongoing.
• Ensure compliance with ITIL and internal processes.

Skills

Customer interface

Communication

Coordination

Report drafting

Education

Bachelor's degree in Mechanical/Electrical Engineering

Job description

DayOne is seeking a dedicated Customer Success Manager to serve as the main point of contact for customers, overseeing project delivery and daily service operations. You will ensure contracted services are delivered efficiently, cost-effectively, and aligned with SLAs.

The role requires 7+ years in the DC/MEP/construction sectors, strong client interfacing skills, and the ability to coordinate cross-functional teams, driving satisfaction and successful contract execution.