Customer Success Specialist — Projects & Delivery

DayOne; Singapore; On-site; SGD 45,000 - 65,000; Full time

Job summary

DayOne, headquartered in Singapore, is a global leader in data center development and operation, seeking a Customer Success Specialist to support the Customer Success Manager. You will coordinate daily operations, assist with project execution, and help ensure service delivery meets contractual and internal standards.

The ideal candidate holds a bachelor’s degree (PM or Engineering related), with at least 1 year in DC/MEP/Construction, excellent communication and written skills, and the ability

Qualifications

• Bachelor’s degree in Project Management, Engineering or related discipline.
• At least 1 year work experience in DC industry/MEP Consultancy/Construction industry but fresh graduates are encouraged to apply.
• Has excellent customer interface experience, good communication, presentation and coordination skill, good written skill to draft report.
• Good learning skill and self-driven character, willing to take challenge and changes with a positive mindset.
• Strong client-servicing willingness and ability.
• Capability towards emergent public relationship issues.
• An adept conflict mediator and a trustworthy client advisor.
• Good logical thinking with problem analysis and solving skills.
• Working proficiency in English is preferred; a second language is a plus to communicate efficiently with clients from different regions.

Responsibilities

• Customer Engagement & Support: Assist in managing customer communications, ensuring timely and professional responses to inquiries and issues.
• Service Delivery Monitoring: Track service performance against SLAs and assist in preparing regular reports and dashboards.
• Project Coordination: Support the Customer Success Manager in managing project schedules, documentation, and stakeholder communications.
• Compliance & Documentation: Maintain organized records of service and project activities in line with audit and compliance requirements.
• Cross-Functional Collaboration: Liaise with internal departments to facilitate task execution and coordinate meetings across teams.

Skills

Customer interface experience

Communication skills

Presentation skills

Coordination skills

Written communication

Self-motivation

Problem solving

Team collaboration

Education

Bachelor's degree in Project Management, Engineering or related discipline

Job description

DayOne, headquartered in Singapore, is a global leader in data center development and operation, seeking a Customer Success Specialist to support the Customer Success Manager. You will coordinate daily operations, assist with project execution, and help ensure service delivery meets contractual and internal standards.

The ideal candidate holds a bachelor’s degree (PM or Engineering related), with at least 1 year in DC/MEP/Construction, excellent communication and written skills, and the ability