Global Customer Quality Lead - Electronics

WAGO ELECTRONIC PTE LTD; Singapore; On-site; SGD 90,000 - 130,000; Full time

Job summary

WAGO Electronic PTE LTD in Singapore is seeking a Customer Quality Manager to act as the primary quality interface for electronic products, overseeing customer feedback, coordinating corrective actions, and ensuring timely resolution across regions.

You will route inquiries, assign owners, track closure, and report metrics while partnering with Product Management, R&D, Manufacturing, and Sales to align customer needs with roadmaps and processes.

Qualifications

• Bachelor's degree in Electronics/Electrical Engineering or related technical field.
• 5+ years of experience in Quality Assurance/Customer Quality, preferably electronics/EMS.
• Proven experience managing customer relationships and handling complaints/RMAs in a B2B setting.
• Experience coordinating cross-functionally with Product Management, Engineering, and Sales.
• Excellent written and verbal communication skills and ability to coordinate across time zones.

Responsibilities

• Serve as the global point of contact for all customer-reported quality issues.
• Log, prioritize, triage and respond to quality concerns within defined SLAs.
• Coordinate with Product Managers, R&D, Manufacturing and Sales to align quality requirements with roadmaps and capabilities.
• Track regional quality metrics and prepare periodic quality performance reports.
• Drive Continuous Improvement initiatives to reduce complaints and improve first-pass yield.

Skills

Quality Assurance

Customer relationships

Cross-functional coordination

Communication

Project coordination

Education

Bachelor's degree in Electronics or Electrical Engineering

Master's degree (plus)

Job description

WAGO Electronic PTE LTD in Singapore is seeking a Customer Quality Manager to act as the primary quality interface for electronic products, overseeing customer feedback, coordinating corrective actions, and ensuring timely resolution across regions.

You will route inquiries, assign owners, track closure, and report metrics while partnering with Product Management, R&D, Manufacturing, and Sales to align customer needs with roadmaps and processes.