Global Customer Account Manager - Aviation Services & MRO

Safran; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

Safran Helicopter Engines in Asia, Singapore is seeking a Customer Account Manager to drive sales, expand market share and strengthen customer loyalty through service contracts.

You will lead commercial negotiations, monitor aftersales performance, and coordinate with airframers, with travel up to 50% in Asia.

This role requires a master’s degree, 3+ years experience, and strong negotiation, data analysis, and MS Office skills.

Qualifications

• Self-starter with solution-oriented, proactive attitude and entrepreneurial mindset.
• Strong interpersonal and communication skills.
• Strong business acumen with data and analytical skills.
• Strong negotiation and selling skills.
• Knowledge in aviation gas turbines, aviation services and MRO industry.
• Proficient in Microsoft Office (Excel, PowerPoint, Word).

Responsibilities

• Increase Safran Helicopter Engines business, sales and market share.
• Foster customer loyalty through service contracts.
• Steer revenue, invoicing, gross margin and cash across the market.
• Coordinate with local airframers and travel up to 50% in Asia.
• Lead commercial negotiations with customers and partners.
• Monitor customer satisfaction and aftersales performance across KPI areas.
• Support contract renewals and improve contract margins.

Skills

Interpersonal skills

Business acumen

Negotiation skills

Aviation knowledge

MS Office

Education

Master's degree

Tools

Excel

PowerPoint

Word

Job description

Safran Helicopter Engines in Asia, Singapore is seeking a Customer Account Manager to drive sales, expand market share and strengthen customer loyalty through service contracts.

You will lead commercial negotiations, monitor aftersales performance, and coordinate with airframers, with travel up to 50% in Asia.

This role requires a master’s degree, 3+ years experience, and strong negotiation, data analysis, and MS Office skills.