Global Client Servicing Senior Associate – Payments (Singapore)

Goldman Sachs Bank AG; Singapore; On-site; SGD 110,000 - 180,000; Full time

Benefits offered by this job

Health insurance

On-site health centers

Child care services

Job summary

Goldman Sachs is seeking a skilled professional to support the correspondent banking launch and ongoing client service, handling complex payment and account-servicing matters with a focus on risk and operational excellence.

You will work with cross-functional teams to translate requirements into scalable service processes, maintain strong client relationships, and drive continuous improvement using approved AI and automation tools.

Qualifications

• Bachelor's degree or equivalent practical experience.
• Minimum 3 years of relevant professional experience in transaction banking, cash management, payment operations or financial institution client service.
• Mandatory prior experience supporting correspondent banking business and servicing bank or financial institution clients.
• Knowledge of domestic and cross-border payments, payment investigations and exception management, including relevant messages and clearing concepts.
• Proven record of service excellence in managing financial institution client inquiries and escalations, including proactive communication and end-to-end ownership.
• Strong risk and control mindset, with experience following procedures and escalation of issues.
• Practical use of AI, automation or digital tools to improve service delivery with human oversight.

Responsibilities

• Drive operational-readiness deliverables across service design, procedures, controls and training.
• Own client inquiries end to end with clear communication and timely closure.
• Resolve domestic and cross-border payments, accounts, liquidity and servicing matters.
• Apply knowledge of payment messaging, cut-off times and settlement concepts to ensure accurate processing.
• Execute client, instruction and transactional controls in line with policies.
• Collaborate with cross-functional teams to translate requirements into scalable service processes and controls.
• Develop training materials and playbooks to improve readiness and scalability.

Skills

Transaction banking

Cash management

Payment operations

Client service

Risk and controls

AI and automation

Analytical skills

Communication

Project coordination

Education

Bachelor's degree or equivalent

Tools

SWIFT

ISO 20022

Nostro/Vostro concepts

CRM systems

Job description

Goldman Sachs is seeking a skilled professional to support the correspondent banking launch and ongoing client service, handling complex payment and account-servicing matters with a focus on risk and operational excellence.

You will work with cross-functional teams to translate requirements into scalable service processes, maintain strong client relationships, and drive continuous improvement using approved AI and automation tools.