Global Child Safety Operations Specialist APAC

TikTok Pte. Ltd.; Singapore; On-site; SGD 70,000 - 90,000; Full time

Job summary

TikTok Pte. Ltd. is hiring a Child Safety Operation Specialist within the Trust & Safety Team to help detect and remove content related to child endangerment across the platform.

You will collaborate with Legal, Policy and Product & Process teams to manage global, time-sensitive escalations and assist with coordination with law enforcement when needed. The role involves building and refining processes, drafting SOPs for sensitive materials, and supporting scalable enforcement mechanisms while

Qualifications

• Experience in Investigative or Trust & Safety role (online abuse or related field).
• Knowledge of child safety policies and/or legislation.
• Experience handling sensitive content and removal workflows.
• Ability to analyze information to assess threat and risks.
• Ability to make independent decisions and multi-task.
• Excellent verbal and written communication with diverse stakeholders.
• Ability to work in a high tempo environment.

Responsibilities

• Demonstrate operational excellence on a team evaluating risk, threats, and user safety in time-critical escalations.
• Be aware of and willing to operate in a work environment with sensitive content including child sexual abuse and exploitation.
• Support quality and tooling enhancements across operational workflows to increase efficiency and accuracy of CST reporting.
• Conduct deep dive analysis and RCAs, and provide updates to leadership for timely resolution of risks.
• Work across stakeholders and understand the T&S ecosystem including processes and case management.
• Develop and support testing and implementation of enforcement mechanisms for scalable operations.
• Review user escalations related to the most vulnerable in our community and assess inbound escalations from Law Enforcement.
• Execute instant decision-making while coordinating with partners including law enforcement to ensure user safety.
• Availability to work weekends on a rotational schedule (Tue-Sat or Sun-Thu).

Skills

Investigative role

Policy knowledge

Sensitive content handling

Threat assessment

Decision making

Communication skills

Multitasking

Job description

TikTok Pte. Ltd. is hiring a Child Safety Operation Specialist within the Trust & Safety Team to help detect and remove content related to child endangerment across the platform.

You will collaborate with Legal, Policy and Product & Process teams to manage global, time-sensitive escalations and assist with coordination with law enforcement when needed. The role involves building and refining processes, drafting SOPs for sensitive materials, and supporting scalable enforcement mechanisms while