APAC Child Safety Operations Leader

TikTok; Singapore; On-site; SGD 70,000 - 110,000; Full time

Job summary

TikTok is seeking a Child Safety Operations Specialist (APAC) within the Trust & Safety team. You will manage global, time-sensitive escalations related to child safety, collaborate with Legal, Policy and Product teams, and help streamline processes to protect the community from exploitation and harmful content.

The role involves reviewing sensitive materials, drafting SOPs, and coordinating with law enforcement and internal partners. Weekend rotations may be required in a fast-paced environment.

Qualifications

• Hands on experience from either an Investigative or Trust and Safety Analytical role, working on online abuse or similar related field of work.
• Knowledge of child safety policies and/or legislation.
• Experience in reviewing or being exposed to sensitive content and a deep understanding of removal workflow calibrations and escalations management.
• Proven ability to analyze information to assess threat and risks, and problem solving skills.
• Proven ability to make important decisions independently and multi-task, responding quickly to changing situations in complex environments without compromising quality.
• Excellent verbal and written communication skills and ability to adapt communication styles to suit different stakeholders, like cross-functional teams and law enforcement partners.
• Proven ability to work in a high tempo environment, adapt, respond to day-to-day challenges of the role.
• Your resilience and commitment to self-care to manage the emotional demands of the role.

Responsibilities

• Demonstrate operational excellence on a team that evaluates risk, threats, and user safety in time-critical escalations.
• Be aware of and willing to operate in a work environment with sensitive content that includes child sexual abuse and exploitation, and other content that may be considered offensive or disturbing.
• Support quality and tooling enhancements across operational workflows to increase efficiency, accuracy and sustainability of CST reporting.
• Be able to conduct deep dive analysis and RCAs, and provide strong written and verbal updates to xFn and LEO leadership to ensure timely resolution of on and off platform risks.
• Work effectively across a wide range of stakeholders, and possess strong knowledge of the T&S ecosystem including moderation pipelines, enforcement mechanisms and case management processes.
• Develop and support the testing and implementation of innovative enforcement mechanisms to support scaled operations.
• Review user escalations related to the most vulnerable in our community.
• Review and assess inbound escalations from Law Enforcement and other teams.
• Execute instant decision-making while analyzing a variety of factors that include imminence of danger, sensitivities, and graphic content and coordinate with a number of internal and external partners including law enforcement in an attempt to ensure user’s safety.
• Availability to work on weekends on a rotational basis or a regular schedule of either Tuesday-Saturday or Sunday-Thursday.

Skills

Investigative experience

Trust & Safety

Policy knowledge

Content review

Stakeholder management

Decision making under pressure

Law enforcement liaison

Job description

TikTok is seeking a Child Safety Operations Specialist (APAC) within the Trust & Safety team. You will manage global, time-sensitive escalations related to child safety, collaborate with Legal, Policy and Product teams, and help streamline processes to protect the community from exploitation and harmful content.

The role involves reviewing sensitive materials, drafting SOPs, and coordinating with law enforcement and internal partners. Weekend rotations may be required in a fast-paced environment.