Child Safety Operations Specialist (APAC), Trust & Safety

TikTok Pte. Ltd.; Singapore; On-site; SGD 70,000 - 90,000; Full time

Job summary

TikTok Pte. Ltd. is hiring a Child Safety Operation Specialist within the Trust & Safety Team to help detect and remove content related to child endangerment across the platform.

You will collaborate with Legal, Policy and Product & Process teams to manage global, time-sensitive escalations and assist with coordination with law enforcement when needed. The role involves building and refining processes, drafting SOPs for sensitive materials, and supporting scalable enforcement mechanisms while

Qualifications

• Experience in Investigative or Trust & Safety role (online abuse or related field).
• Knowledge of child safety policies and/or legislation.
• Experience handling sensitive content and removal workflows.
• Ability to analyze information to assess threat and risks.
• Ability to make independent decisions and multi-task.
• Excellent verbal and written communication with diverse stakeholders.
• Ability to work in a high tempo environment.

Responsibilities

• Demonstrate operational excellence on a team evaluating risk, threats, and user safety in time-critical escalations.
• Be aware of and willing to operate in a work environment with sensitive content including child sexual abuse and exploitation.
• Support quality and tooling enhancements across operational workflows to increase efficiency and accuracy of CST reporting.
• Conduct deep dive analysis and RCAs, and provide updates to leadership for timely resolution of risks.
• Work across stakeholders and understand the T&S ecosystem including processes and case management.
• Develop and support testing and implementation of enforcement mechanisms for scalable operations.
• Review user escalations related to the most vulnerable in our community and assess inbound escalations from Law Enforcement.
• Execute instant decision-making while coordinating with partners including law enforcement to ensure user safety.
• Availability to work weekends on a rotational schedule (Tue-Sat or Sun-Thu).

Skills

Investigative role

Policy knowledge

Sensitive content handling

Threat assessment

Decision making

Communication skills

Multitasking

Job description

Responsibilities

About the team: TikTok's Global Child Safety Team (CST) serves as subject matter experts on the assessment and reporting of suspected child sexual exploitation happening on platform. Committed to keeping TikTok a safe and creative space for users of all ages, CST operates in a follow-the-sun model, providing coverage 24 hours a day, 7 days a week, reviewing incoming incidents and when appropriate, reporting those incidents to the National Center for Missing & Exploited Children's (NCMEC) CyberTipline. From there, these reports are forwarded on to global law enforcement to support their investigations.

About the role As a Child Safety Operation Specialist within the Trust & Safety Team, you’ll be part of a global team that ensures the timely detection and removal of content across the broad spectrum of online child endangerment, such as child sexual abuse and exploitation. Through close partnerships with Legal, Policy, and Product & Process teams, you will manage global time-sensitive escalations, and child endangerment incidents to protect our online community.

You will also work closely with internal teams to create and streamline business and operational processes, develop detailed documentation and process diagrams, and increase our overall operational efficiency to ensure our products are free of any violative content. The team is seeking a candidate with a strong work ethic, excellent judgment, exceptional partnering skills and a passion for protecting children. Note: This position will include reviewing content and drafting of SOPs for some materials that may be offensive or sensitive to some people.

Responsibiilities

• Demonstrate operational excellence on a team that evaluates risk, threats, and user safety in time-critical escalations.
• Be aware of and willing to operate in a work environment with sensitive content that includes child sexual abuse and exploitation, and other content that may be considered offensive or disturbing.
• Support quality and tooling enhancements across operational workflows to increase efficiency, accuracy and sustainability of CST reporting.
• Be able to conduct deep dive analysis and RCAs, and provide strong written and verbal updates to xFn and LEO leadership to ensure timely resolution of on and off platform risks.
• Work effectively across a wide range of stakeholders, and possess strong knowledge of the T&S ecosystem including moderation pipelines, enforcement mechanisms and case management processes.
• Develop and support the testing and implementation of innovative enforcement mechanisms to support scaled operations.
• Review user escalations related to the most vulnerable in our community.
• Review and assess inbound escalations from Law Enforcement and other teams.
• Execute instant decision-making while analyzing a variety of factors that include imminence of danger, sensitivities, and graphic content and coordinate with a number of internal and external partners including law enforcement in an attempt to ensure user’s safety.
• Availability to work on weekends on a rotational basis or a regular schedule of either Tuesday-Saturday or Sunday-Thursday.

Qualifications

Minimum Qualifications

• Hands on experience from either an Investigative or Trust and Safety Analytical role, working on online abuse or similar related field of work.
• Knowledge of child safety policies and/or legislation.
• Experience in reviewing or being exposed to sensitive content and a deep understanding of removal workflow calibrations and escalations management.
• Proven ability to analyze information to assess threat and risks, and problem solving skills.
• Proven ability to make important decisions independently and multi-task, responding quickly to changing situations in complex environments without compromising quality.
• Excellent verbal and written communication skills and ability to adapt communication styles to suit different stakeholders, like cross-functional teams and law enforcement partners.
• Proven ability to work in a high tempo environment, adapt, respond to day-to-day challenges of the role.

Preferred Qualifications

• Your ability to work in a high tempo environment, adapt, respond to day-to-day challenges of the role.
• Your resilience and commitment to self-care to manage the emotional demands of the role.