Global Air Freight Operations & Customer Service Expert

DIMERCO EXPRESS SINGAPORE PTE LTD; Singapore; On-site; SGD 36,000 - 54,000; Full time

Job summary

Dimerco Singapore is seeking a motivated professional for a Customer Service & Operations role in airfreight forwarding. You will manage daily air import operations from pre-alert to delivery and handle MAWB/HAWB processing and customs documentation.

You will monitor shipments, coordinate with airlines, agents, and internal teams to ensure smooth execution, with a focus on accuracy, timeliness, and customer satisfaction.

Qualifications

• Diploma or relevant qualification in Logistics, Supply Chain, Air Freight Management, Maritime Business, or a related discipline.
• Minimum 1 year of relevant experience in airfreight forwarding operations, preferably with exposure to air import handling.
• Basic understanding of air freight processes, shipping documentation, and customs clearance procedures.
• Customer service mindset with good communication skills in handling shipment enquiries and updates.
• Able to coordinate effectively with internal teams, customers, and external service providers.
• Detail-oriented, responsible, and able to follow instructions in a structured operational environment.
• Willing to learn and adapt in a fast-paced logistics environment.
• Able to manage multiple tasks and meet deadlines.
• Proficient in Microsoft Office applications.
• Team player with a positive attitude and willingness to support daily operations.

Responsibilities

• Manage daily air import operations from pre-alert to shipment delivery.
• Handle end-to-end air import documentation, including MAWB/HAWB processing, permits, and customs clearance documents.
• Monitor shipment status via in-house systems and ensure timely updates to customers.
• Respond to customer inquiries on shipment status, delays, and operational issues in a timely and professional manner.
• Coordinate closely with customers, airlines, overseas agents, transporters, customs brokers, and internal teams to ensure smooth shipment execution.
• Ensure all import shipments are handled accurately, efficiently, and in compliance with customs and airline requirements.
• Track incoming shipments and act on pre-alerts promptly to ensure smooth clearance and delivery planning.
• Arrange trucking and delivery schedules with warehouse vendors and transporters.
• Liaise with customs agents and relevant parties for timely cargo clearance.
• Resolve shipment exceptions and operational issues proactively to minimize delays and service disruptions.
• Ensure accurate shipment records, system updates, and proper document filing.
• Prepare shipment costing, billing, and customer invoices accurately.
• Raise payment requests (cheque requisitions) for permits, customs clearance, and agent-related charges.
• Follow up on outstanding payments to ensure timely collection.
• Maintain organized documentation and records for audit and reference purposes.

Skills

Customer service

Communication

Multitasking

Teamwork

MS Office

Attention to detail

Education

Diploma in Logistics/related

Tools

Microsoft Office

Job description

Dimerco Singapore is seeking a motivated professional for a Customer Service & Operations role in airfreight forwarding. You will manage daily air import operations from pre-alert to delivery and handle MAWB/HAWB processing and customs documentation.

You will monitor shipments, coordinate with airlines, agents, and internal teams to ensure smooth execution, with a focus on accuracy, timeliness, and customer satisfaction.