Customer Service/Operations Executive

DIMERCO EXPRESS SINGAPORE PTE LTD; Singapore; On-site; SGD 36,000 - 54,000; Full time

Job summary

Dimerco Singapore is seeking a motivated professional for a Customer Service & Operations role in airfreight forwarding. You will manage daily air import operations from pre-alert to delivery and handle MAWB/HAWB processing and customs documentation.

You will monitor shipments, coordinate with airlines, agents, and internal teams to ensure smooth execution, with a focus on accuracy, timeliness, and customer satisfaction.

Qualifications

• Diploma or relevant qualification in Logistics, Supply Chain, Air Freight Management, Maritime Business, or a related discipline.
• Minimum 1 year of relevant experience in airfreight forwarding operations, preferably with exposure to air import handling.
• Basic understanding of air freight processes, shipping documentation, and customs clearance procedures.
• Customer service mindset with good communication skills in handling shipment enquiries and updates.
• Able to coordinate effectively with internal teams, customers, and external service providers.
• Detail-oriented, responsible, and able to follow instructions in a structured operational environment.
• Willing to learn and adapt in a fast-paced logistics environment.
• Able to manage multiple tasks and meet deadlines.
• Proficient in Microsoft Office applications.
• Team player with a positive attitude and willingness to support daily operations.

Responsibilities

• Manage daily air import operations from pre-alert to shipment delivery.
• Handle end-to-end air import documentation, including MAWB/HAWB processing, permits, and customs clearance documents.
• Monitor shipment status via in-house systems and ensure timely updates to customers.
• Respond to customer inquiries on shipment status, delays, and operational issues in a timely and professional manner.
• Coordinate closely with customers, airlines, overseas agents, transporters, customs brokers, and internal teams to ensure smooth shipment execution.
• Ensure all import shipments are handled accurately, efficiently, and in compliance with customs and airline requirements.
• Track incoming shipments and act on pre-alerts promptly to ensure smooth clearance and delivery planning.
• Arrange trucking and delivery schedules with warehouse vendors and transporters.
• Liaise with customs agents and relevant parties for timely cargo clearance.
• Resolve shipment exceptions and operational issues proactively to minimize delays and service disruptions.
• Ensure accurate shipment records, system updates, and proper document filing.
• Prepare shipment costing, billing, and customer invoices accurately.
• Raise payment requests (cheque requisitions) for permits, customs clearance, and agent-related charges.
• Follow up on outstanding payments to ensure timely collection.
• Maintain organized documentation and records for audit and reference purposes.

Skills

Customer service

Communication

Multitasking

Teamwork

MS Office

Attention to detail

Education

Diploma in Logistics/related

Tools

Microsoft Office

Job description

Build Your Career with Dimerco

Looking to level up? Join Dimerco and unleash your potential!

We’re looking for responsible, self-motivated individuals ready to grow in the fast-paced world of global shipping and logistics. At Dimerco, we provide a supportive learning environment, professional training, and pathways to career success. Our mission is simple yet powerful: to open doors for talented people and equip them with the skills to achieve their career dreams.

About Dimerco

Dimerco Express Group helps businesses move goods around the world smoothly by managing international shipping, customs compliance, and warehousing. Our projects primarily connect Asia’s manufacturing and logistics hubs with each other, and with North America and Europe, creating seamless trade links across continents. Founded in Taiwan in 1971, Dimerco has grown into a worldwide network, serving customers through more than 150 offices, 80 contract logistics operations, and over 200 strategic partner agents across China, India, Asia Pacific, North America, and Europe.

Responsibilities:

Customer Service & Operations

• Manage daily air import operations from pre-alert to shipment delivery.
• Handle end-to-end air import documentation, including MAWB/HAWB processing, permits, and customs clearance documents.
• Monitor shipment status via in-house systems and ensure timely updates to customers.
• Respond to customer inquiries on shipment status, delays, and operational issues in a timely and professional manner.
• Coordinate closely with customers, airlines, overseas agents, transporters, customs brokers, and internal teams to ensure smooth shipment execution.
• Ensure all import shipments are handled accurately, efficiently, and in compliance with customs and airline requirements.

Shipment Operations & Coordination

• Track incoming shipments and act on pre-alerts promptly to ensure smooth clearance and delivery planning.
• Arrange trucking and delivery schedules with warehouse vendors and transporters.
• Liaise with customs agents and relevant parties for timely cargo clearance.
• Resolve shipment exceptions and operational issues proactively to minimize delays and service disruptions.
• Ensure accurate shipment records, system updates, and proper document filing.

Billing, Costing & Administration:

• Prepare shipment costing, billing, and customer invoices accurately.
• Raise payment requests (cheque requisitions) for permits, customs clearance, and agent-related charges.
• Follow up on outstanding payments to ensure timely collection.
• Maintain organized documentation and records for audit and reference purposes.

Requirements

• Diploma or relevant qualification in Logistics, Supply Chain, Air Freight Management, Maritime Business, or a related discipline.
• Minimum 1 year of relevant experience in airfreight forwarding operations, preferably with exposure to air import handling.
• Basic understanding of air freight processes, shipping documentation, and customs clearance procedures.
• Ability to handle daily operational tasks accurately and in a timely manner.
• Customer service mindset with good communication skills in handling shipment enquiries and updates.
• Able to coordinate effectively with internal teams, customers, and external service providers.
• Detail-oriented, responsible, and able to follow instructions in a structured operational environment.
• Willing to learn and adapt in a fast-paced logistics environment.
• Able to manage multiple tasks and meet deadlines.
• Proficient in Microsoft Office applications.
• Team player with a positive attitude and willingness to support daily operations.
• Salary package will be commensurate with experience and qualifications.

Why Join Dimerco?

Want to be part of a company that’s shaping the future of international freight and logistics? At Dimerco, your growth matters! We provide:

• Training and career support:structured programs to help you grow professionally.
• Global exposure:collaborate with international colleagues and gain opportunities to travel abroad.
• Effective communication:a flat structure that minimizes hierarchy and organizational layers.
• Cross-functional collaboration:work closely with diverse teams across regions and disciplines.
• Innovation-driven culture:leverage technology and new solutions to stay ahead in logistics.
• Career mobility:opportunities to take on global assignments and advance within the organization.

What are you waiting for? Hit apply!