Global AI Delivery Lead - Retail Solutions

COACH OPERATIONS SINGAPORE PTE. LTD.; Singapore; On-site; SGD 180,000 - 280,000; Full time

Job summary

COACH OPERATIONS SINGAPORE PTE. LTD. is seeking an AI Solutions Senior Manager based in Singapore to lead the design and delivery of AI solutions across our global retail business.

You will collaborate with business, technology, data, and security teams across regions to turn high-value opportunities into scalable solutions that improve customer experience, productivity, and operational performance. The role combines hands-on AI knowledge with delivery leadership to move solutions from pilot to

Qualifications

• Significant experience delivering enterprise technology solutions.
• Proven success taking AI from pilot to production.
• Knowledge of generative AI, large language models, AI agents, data platforms, APIs, and cloud services.

Responsibilities

• Partner with global and regional leaders to identify AI opportunities across commerce, stores, customer service, supply chain, and corporate functions.
• Lead AI initiatives from discovery through solution design, implementation, adoption, and ongoing improvement.
• Design solutions integrating enterprise data, apps, AI models, and user workflows with architecture and engineering teams.
• Guide use of generative AI, AI agents, predictive models, and automation.
• Establish standards for solution quality, evaluation, monitoring, security, privacy, and responsible AI with governance teams.
• Manage delivery partners and vendors, including assessments, plans, performance and costs.
• Coordinate across time zones and cultures to align global capabilities with local needs.
• Define success measures, track adoption and business outcomes, share progress with executives.
• Develop and coach teams to build AI delivery skills across the organization.

Skills

AI leadership

Delivery leadership

Cross-functional

Tools

Data platforms

APIs

Cloud services

AI models

Job description

COACH OPERATIONS SINGAPORE PTE. LTD. is seeking an AI Solutions Senior Manager based in Singapore to lead the design and delivery of AI solutions across our global retail business.

You will collaborate with business, technology, data, and security teams across regions to turn high-value opportunities into scalable solutions that improve customer experience, productivity, and operational performance. The role combines hands-on AI knowledge with delivery leadership to move solutions from pilot to