Global Aftersales & Engine Parts Specialist

Focal Search Pte Ltd; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

Focal Search Pte Ltd in Singapore is seeking a Coordination and Customer Service professional to respond to questions about parts and services from both domestic and foreign clients, ensuring accurate, timely answers and efficient resource planning.

You will work with the Sales Team and Agents to implement aftersales strategies, assess technical and service needs of projects, verify parts fit, and monitor tasks to guarantee timely completion and warranty administration.

Qualifications

• Three years or more of experience in project management, sales, or aftersales in the high-speed engine industry or a similar field.
• Strong technical understanding of high-speed engines and their uses.
• Outstanding interpersonal, negotiating, and communication abilities.
• The capacity to both lead a team and work independently.
• Proficiency with CRM software and the Microsoft Office Suite

Responsibilities

• Respond to questions about parts and services from domestic and foreign clients with accurate, timely answers.
• Collaborate with Sales Team and Agents to create and carry out aftersales strategies for current and prospective clients.
• Assist departments in assessing the technical and service needs of different projects.
• Check the parts' technical suitability to ensure fit, form, and function requirements.
• Monitor ongoing tasks to guarantee timely completion and manage product warranty administration

Skills

Interpersonal skills

Negotiation

Communication

Team leadership

Independent work

Tools

CRM software

Microsoft Office

Job description

Focal Search Pte Ltd in Singapore is seeking a Coordination and Customer Service professional to respond to questions about parts and services from both domestic and foreign clients, ensuring accurate, timely answers and efficient resource planning.

You will work with the Sales Team and Agents to implement aftersales strategies, assess technical and service needs of projects, verify parts fit, and monitor tasks to guarantee timely completion and warranty administration.