General Manager, Retail Operations

Hongkong Land Limited; Singapore; On-site; SGD 260,000 - 320,000; Full time

Job summary

Hongkong Land Limitedis seeking a General Manager, Retail Operations to support the Head of Leasing and Operations in strategic and operational management of SCPREF retail malls and commercial assets. The role focuses on asset performance, tenant satisfaction, regulatory compliance and financial efficiency.

The position requires 8–12 years in property management with 5 years managing Grade A properties, plus strong knowledge of MEP systems and leasing.

Qualifications

• 8–12 years in property management, with at least 5 years managing Grade A commercial buildings and retail malls.
• Strong knowledge of MEP systems, facilities management, and commercial leasing environments.
• Professional certifications (CEA (RES), RICS, CPM, IFMA, or equivalent) preferred.

Responsibilities

• Oversee day-to-day operations of the commercial buildings and shopping malls, ensuring seamless functioning of facilities.
• Manage a team of inhouse and outsourced service providers including facilities management, security, housekeeping, landscaping, and parking operations.

Skills

Facilities management

Tenant relations

Budgeting

Leadership

Regulatory compliance

Education

Degree in Real Estate, Property Management, Engineering, Business Administration, or related field

Professional certifications (CEA (RES), RICS, CPM, IFMA, or equivalent)

Job description

The General Manager, Retail Operations supports the Head of Leasing and Operations, SCPREF in the overall strategic and operational management of the Retail malls and commercial assets under SCPREF. The role ensures optimal asset performance, high service standards, tenant satisfaction, regulatory compliance, and financial efficiency, while protecting and enhancing the long-term value of the property.

Responsibilities

• Responsible and accountable for the performance of the Assets, as well as achievement of desired fund portfolio outcomes and results.
• Oversee day-to-day operations of the commercial building(s) and shopping mall(s), ensuring seamless functioning of all facilities
• Manage a team of inhouse and outsourced service providers including facilities management, security, housekeeping, landscaping, and parking operations.
• Ensure preventive and corrective maintenance of MEP systems, HVAC, vertical transportation, lift safety systems, and common areas.
• Maintain high standards in cleanliness, aesthetics, sustainability, and operational efficiency.
• Prepare, manage, and control annual operating budgets (OPEX and CAPEX).
• Monitor service charge recoveries, cost controls, and variance analysis.
• Optimize operational costs without compromising service quality.
• Support asset management strategies to enhance NOI and asset value.
• Act as the primary point of contact for key tenants and retail operators.
• Foster strong landlord–tenant relationships and ensure high tenant satisfaction.
• Manage incident reporting, handle escalations, disputes, lease obligations, and service delivery issues professionally.
• Coordinate with leasing, marketing, and asset teams to support tenant retention and occupancy targets.
• Ensure compliance with building operating guidelines and brand standards.
• Ensure full compliance with local authorities, statutory regulations, and industry standards.
• Oversee health, safety, and environmental (HSE) policies and emergency preparedness.
• Ensure achievement or continual building certifications such as BCA Green Mark and SLE certifications, ISO14001, ISO45001 and ISO50001.
• Conduct regular audits, inspections, and risk assessments.
• Ensure the timely and accurate delivery of analysis and information for the asset plan, management reports, Annual Reports, Business Plans / overheads, operational and financial data and others as required by senior management, relevant authorities etc.
• Provide insights and recommendations to enhance asset performance and customer experience.
• Contribute to the development and fulfilment of asset strategies by developing asset strategies and plans, support asset enhancement initiatives, refurbishments, sustainability programs and due diligence work.
• Develop the team through performance assessments and training, managing staff workload through correct resourcing and developing a succession plan for key team members.

Requirements

• Degree in Real Estate, Property Management, Engineering, Business Administration, or related field.
• Professional certifications (CEA (RES), RICS, CPM, IFMA, or equivalent) preferred.
• Minimum 8–12 years’ experience in property management, with at least 5 years managing Grade A commercial buildings and retail malls.
• Strong knowledge of MEP systems, facilities management, and commercial leasing environments.

Requirements

Requirements

• Degree in Real Estate, Property Management, Engineering, Business Administration, or related field.
• Professional certifications (CEA (RES), RICS, CPM, IFMA, or equivalent) preferred.
• Minimum 8–12 years’ experience in property management, with at least 5 years managing Grade A commercial buildings and retail malls.
• Strong knowledge of MEP systems, facilities management, and commercial leasing environments.

Information collected isfor this recruitment and selection only, data are protected againstunauthorized access. Applicants not hearing from us within four weeksfrom the date of advertisement may consider their applicationsunsuccessful. All documents and personal data of unsuccessfulapplicants will be destroyed once the post is filled.