General Manager, Commercial Operations

TSTAR Recruit; Singapore; On-site; SGD 114,000 - 190,000; Full time

Benefits offered by this job

AWS 1 month

VB 1-3 months

Job summary

TSTAR Recruit is seeking a General Manager, Commercial Operations for a respected MNC client in Singapore. You will lead multi-disciplinary teams, manage facilities operations, and drive tenant retention and service quality across Grade A assets.

Responsibilities include managing OPEX/CAPEX budgets, coordinating with Leasing and Marketing teams, and ensuring compliance with HSE and regulatory standards. A senior role with strong leadership and stakeholder management requirements.

Qualifications

• Degree in Real Estate, Property Management, Engineering, Business Administration, or a related field.
• Professional certifications such as CEA (RES), RICS, CPM, IFMA, or equivalent preferred.
• Minimum 15 years of experience in commercial property management, asset operations, or facilities management.

Responsibilities

• Be accountable for the operational and commercial performance of assigned assets, ensuring delivery against objectives, budgets, KPIs, and service standards.
• Oversee day-to-day building operations, facilities management, and ancillary retail components to ensure safe, efficient asset operations.
• Lead in-house teams and outsourced service providers across facilities management, security, housekeeping, landscaping, parking, and other operational services.
• Ensure preventive and corrective maintenance of MEP systems, HVAC, vertical transport, lift safety systems, and common areas to maintain asset reliability.

Skills

Leadership

Budgeting

Facilities management

Stakeholder management

Contract management

HSE

Education

Degree in Real Estate/Property Management/Engineering/Business Administration

Job description

Our esteemed client, an established MNC, is searching for a General Manager, Commercial Operations:

Job Responsibilities:

• Be accountable for the operational and commercial performance of assigned assets, ensuring delivery against approved objectives, budgets, KPIs, and service standards.
• Oversee day-to-day building operations, facilities management, and ancillary retail components to ensure safe, efficient, and seamless asset operations.
• Lead in-house teams and outsourced service providers across facilities management, security, housekeeping, landscaping, parking, and other operational services.
• Ensure effective preventive and corrective maintenance of MEP systems, HVAC, vertical transportation, lift safety systems, and common areas to maintain asset reliability and minimise disruption.
• Maintain high standards of cleanliness, presentation, sustainability, operational efficiency, and customer experience across the assigned assets.
• Prepare, manage, and control annual OPEX and CAPEX budgets, including service charge recoveries, cost controls, and variance analysis.
• Drive cost efficiency, NOI improvement, tenant retention, occupancy support, and long-term asset value enhancement without compromising service quality.
• Lead or support approved operational initiatives, asset enhancement works, refurbishment projects, sustainability programmes, and continuous improvement plans.
• Act as the senior operational contact for key tenants and retail operators, fostering strong landlord-tenant relationships and high tenant satisfaction.
• Manage incidents, escalations, disputes, lease obligations, and service delivery issues, ensuring timely resolution and appropriate follow-up.
• Work closely with Leasing, Asset Management, Marketing, and other stakeholders to support tenant retention, occupancy targets, and overall commercial performance.
• Ensure compliance with building operating guidelines, brand standards, statutory requirements, regulatory obligations, and industry standards.
• Oversee HSE policies, emergency preparedness, risk management, and business continuity requirements for assigned assets.
• Maintain relevant building and sustainability certifications, including BCA Green Mark, SLE, ISO 14001, ISO 45001, and ISO 50001, where applicable.
• Conduct regular audits, inspections, and risk assessments, ensuring timely rectification of identified issues.
• Provide regular performance updates to the Head of Leasing and Operations on asset performance, operational matters, expenditure, risks, and improvement initiatives.
• Manage contractors, consultants, and third-party providers, including performance monitoring and contract or service-level compliance.
• Represent the landlord in dealings with key tenants, authorities, consultants, contractors, and external stakeholders as required.
• Perform other duties and projects as assigned by the Head of Leasing and Operations.

Job Requirements:

• Degree in Real Estate, Property Management, Engineering, Business Administration, or a related field.
• Professional certifications such as CEA (RES), RICS, CPM, IFMA, or equivalent will be preferred.
• Minimum 15 years of experience in commercial property management, asset operations, or facilities management.
• Experience managing commercial office buildings and/or mixed-use developments is preferred.
• Experience managing Grade A commercial assets will be an added advantage.
• Strong knowledge of MEP systems, facilities management, and commercial leasing environments.
• Strong leadership, stakeholder management, communication, and problem-solving skills.
• Able to manage multiple operational and commercial priorities effectively.

Additional Information:

• Salary: Up to SGD 17,000 + AWS (1 Month) + VB (1-3 Months)
• Working Hours: 5 Days Work

*We regret that only shortlisted candidates will be notified*