General Manager (business Management)

RMR INTERNATIONAL PRIVATE LIMITED; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

RMR INTERNATIONAL PRIVATE LIMITED is seeking a General Manager to oversee the cleaning services division, drive business growth, and ensure quality service delivery in Singapore. The role requires strategic leadership across operations, client relations, and financial management to meet regulatory standards and client expectations.

You will lead diverse teams, manage contracts, and drive initiatives to improve efficiency and service quality, while maintaining strong client partnerships and

Qualifications

• Bachelor's or Diploma in Business Administration, Facilities Management, or related field.
• Minimum 5 years of managerial experience in cleaning/facilities management or related services.
• Strong knowledge of Singapore cleaning industry regulations and best practices.
• Experience managing large operational teams and multiple client sites.
• Excellent communication and client relationship skills.
• Budgets, financial planning, and contract management experience.

Responsibilities

• Develop and implement business strategies for growth and profitability.
• Oversee daily operations of commercial, industrial, and residential cleaning services.
• Manage contracts, project schedules, and resource allocation for timely delivery.
• Lead Operations Managers, Site Supervisors, and administrative staff.
• Ensure compliance with NEA, MOM, WSH, and applicable regulations.
• Establish quality assurance systems to maintain high cleaning standards.
• Build relationships with clients, suppliers, and partners.
• Prepare annual budgets and monitor financial performance.
• Review tenders, quotations, and service contracts before submission.
• Drive business development and identify new market opportunities.
• Manage manpower planning, recruitment, training, and performance.
• Investigate issues and implement corrective actions.
• Monitor KPIs and prepare management reports.
• Oversee procurement of equipment, chemicals, and consumables.
• Promote continuous improvement through tech adoption and efficiency.

Skills

Leadership

Budgeting

Client relationship management

Operations management

Strategic planning

Team leadership

Project management

Regulatory compliance

Contract management

Education

Bachelor's or Diploma in Business/Facilities/Operations

Tools

Microsoft Office

Job description

Job Title: General Manager - Cleaning Services

Job Summary

The General Manager is responsible for overseeing the overall operations, business development, financial performance, and service delivery of the cleaning services division. The role ensures compliance with Singapore regulations, maintains high service standards, manages client relationships, and leads operational teams to achieve business objectives.

Key Responsibilities

• Develop and implement business strategies to achieve company growth and profitability.
• Oversee daily operations of commercial, industrial, residential, and specialized cleaning services.
• Manage contracts, project schedules, and resource allocation to ensure timely service delivery.
• Lead and supervise Operations Managers, Site Supervisors, and administrative staff.
• Ensure compliance with the National Environment Agency (NEA), the Ministry of Manpower (MOM), Workplace Safety and Health (WSH), and other applicable regulations.
• Establish and monitor quality assurance systems to maintain high cleaning standards.
• Develop and maintain strong relationships with clients, suppliers, and business partners.
• Prepare annual budgets, monitor financial performance, and control operational costs.
• Review tenders, quotations, and service contracts before submission.
• Drive business development initiatives and identify new market opportunities.
• Manage manpower planning, recruitment, training, and employee performance.
• Investigate operational issues and implement corrective and preventive actions.
• Monitor key performance indicators (KPIs) and prepare management reports.
• Oversee procurement of cleaning equipment, chemicals, and consumables.
• Promote continuous improvement through technology adoption and operational efficiency.

Requirements

• Bachelor's Degree, Diploma, or equivalent qualification in Business Administration, Facilities Management, Operations Management, or a related field.
• Minimum 5 years of managerial experience in the cleaning, facilities management, or related service industry.
• Strong knowledge of Singapore cleaning industry regulations and best practices.
• Experience managing large operational teams and multiple client sites.
• Strong leadership, organizational, and people management skills.
• Excellent communication and client relationship management abilities.
• Experience in budgeting, financial planning, and contract management.
• Knowledge of Workplace Safety and Health (WSH) requirements.
• Ability to work under pressure and manage multiple projects simultaneously.
• Proficient in Microsoft Office applications and operational management systems.

Preferred Skills

• Strategic planning and business development.
• Project and operations management.
• Financial and budget management.
• Contract negotiation.
• Customer relationship management.
• Team leadership and coaching.
• Risk assessment and compliance management.
• Problem-solving and decision-making.
• Time management and organizational skills.