General Manager

The Fullerton Hotels and Resorts; Singapore; Sur place; SGD 250 000 - 400 000; Plein temps

Résumé du poste

The Fullerton Hotels and Resorts in Singapore is seeking a seasoned hotel executive to lead operations across the property, reporting to the owner/board. You will oversee budgets, guest experience, and sustainability while driving revenue growth and supervising department heads.

With 10–15 years in luxury hospitality, you will demonstrate strong leadership, strategic thinking, and an ability to foster a high-performance team in a fast-paced environment.

Qualifications

• Diploma or degree in Hospitality Management preferred.
• 10–15 years of progressive leadership in luxury hotels, integrated resorts, or international brands.
• Strong business acumen with understanding of local and global hotel knowledge.
• Analytical and decisive with strong problem-solving ability.
• Influencing and communications skills with senior stakeholders.
• Proven leadership and ability to motivate teams.
• Excellent networking and relationship-building abilities.
• Results-oriented, self-driven and highly organized.
• Meticulous with attention to detail.

Responsabilités

• Oversee the operations functions of the hotel per the organizational chart.
• Hold regular briefings and meetings with all head of departments.
• Ensure compliance with SOPs, policies, procedures and service standards.
• Lead property issues including capital projects and refurbishments.
• Handle complaints and oversee service recovery procedures.
• Prepare and achieve annual Operating Budget, Marketing & Sales Plan, and Capital Budget.
• Manage profitability, revenue and guest satisfaction targets.
• Make decisions in the best interest of the hotel management.
• Deliver budget goals and set short and long-term strategic goals.
• Develop improvement actions and cost-saving initiatives.
• Understand P&L statements and react with actionable strategies.
• Monitor daily business reports and adjust plans accordingly.
• Ensure monthly financial outlooks for rooms, F&B, admin, and general occur on target.
• Maximize room yield and hotel revenue through yield management.
• Prepare monthly financial reports for owners and stakeholders.
• Maintain department operations guidelines and updates.
• Lead guest experience design and deployment.
• Ensure a skilled, motivated workforce and emergency preparedness across departments.
• Support operations with supply chain, procurement, engineering, and safety.
• Implement legally compliant HR practices across reporting lines.
• Create yearly business plans with management and stakeholders.
• Ensure departmental budgets are prepared and controlled.
• Analyze revenue trends to identify growth opportunities.
• Develop yearly Sales & Marketing strategies with Executive Team.
• Drive sales activity to optimise commercial performance.
• Lead sustainability integration in operations.
• Monitor policy implementation to guide long-term corporate planning.
• Attend sustainability committee meetings as required.
• Take on other tasks as assigned by the owner.

Connaissances

Business acumen

Analytical & decision making

Influencing & communications

Leadership

Resourceful & proactive

Networking

Results-oriented

Organized & multi-task

Meticulous

Formation

Hospitality management degree/diploma

Description du poste

ESSENTIAL DUTIES AND RESPONSIBILITIES

include the following.

• Oversee the operations functions of the hotel, as per the Organizational chart.
• Hold regular briefings and meetings with all head of departments.
• Ensure full compliance to Hotel operating controls, SOP’s, policies, procedures and service standards.
• Lead all key property issues including capital projects, customer service and refurbishment.
• Handling complaints, and oversee the service recovery procedures.
• Responsible for the preparation, presentation and subsequent achievement of the hotel's annual Operating Budget, Marketing & Sales Plan and Capital Budget.
• Manage on-going profitability of the hotel, ensuring revenue and guest satisfaction targets are met and exceeded.
• Ensure all decisions are made in the best interest of the hotels and management.
• Deliver hotel budget goals and set other short and long term strategic goals for the property.
• Developing improvement action, carry out costs savings.
• A strong understanding of P&L statements and the ability to react with impactful strategies
• Closely monitor the hotels business reports on a daily basis and take decisions accordingly.
• Ensure that monthly financial outlooks for Rooms, Food & Beverage, Admin & General, on target and accurate.
• Maximizing room yield and hotels revenue through innovative sales practices and yield management programs.
• Prepare a monthly financial reporting for the owners and stake holders.
• Ensuring that all Departmental Operations guidelines are in place & maintained / continuously updated as necessary.
• Leading the design and deployment of the guest experience.
• Ensuring the hotel has a skilled and motivated workforce with necessary skills to deal with any operational emergencies (e.g. Maintenance / Engineering, Health & Safety, Guest complaints etc).
• Ensuring effective support functions are in place to support hotel operations (Supply chain & Procurement, Engineering, Medical Services, Transport, Facilities Management etc).
• Ensuring there are relevant legally compliant HR practices in place across the report – including recruitment, training & Development, Performance Management etc.
• Creating a Yearly Business Plan with the Management Team and stakeholders which is measurable and achievable, monitored and amended at regular intervals.
• Ensuring that all departments Operational Budgets are in place and controlled effectively.
• Collating and analysing the revenue generation trends of the hotel, in order to identify critical areas for revenue enhancement.
• Preparing Yearly Sales and Marketing strategy along with the Executive Team and this forms the basis for the coming financial year.
• Driving sales activity to optimise commercial performance of the hotel
• Optimizes the planning and implementation of Fullerton’s strategies to incorporate sustainability in operations.
• Monitors and facilitates the implementation of policies which outlines the long-term corporate plan to guide the environment systems and standards within Fullerton.
• Attend sustainability committee meetings as necessary to discuss sustainability-related matters.
• Assume any other projects/tasks as and when assigned by the owner.

Requirements

• Diploma or Degree in Hospitality Management, Hotel Management, or a related discipline preferred.
• Minimum 10–15 years of progressive leadership experience within luxury hotels, integrated resorts, or internationally recognised hospitality brands.
• Strong business acumen with understanding of local and global hotel knowledge
• Good analytical & decision making skills
• Strong influencing and communications skills
• Strong leadership skills
• Resourceful and proactive
• Strong networking skills
• Results-oriented and self-driven
• Organized and able to multi -task in a fast-paced environment
• Meticulous and eyes for details