GENERAL MANAGER

hong hoy consultancy pte. ltd.; Singapore; On-site; SGD 66,960 - 111,600; Full time

Job summary

hong hoy consultancy pte. ltd. is seeking a capable operations leader to delegate responsibilities, supervise daily activities, and drive effective business performance across teams and stores. You will oversee staff, ensure service quality, and drive performance.

You will hire, train, motivate, coach staff; resolve conflicts; monitor staffing and provisioning; analyze processes; set profit objectives; maintain a welcoming environment; and report outcomes to senior management.

Qualifications

• Bachelor's degree or higher in business, management, or related field.
• Strong understanding of business management, finance and leadership principles.
• Excellent communication, interpersonal, leadership and coaching abilities.

Responsibilities

• Delegate responsibilities and supervise business operations.
• Hire, train, motivate and coach employees to deliver attentive service.
• Resolve conflicts or complaints from customers and staff.
• Monitor store activity, staffing, and provisioning.
• Analyze processes and develop more effective strategies.
• Establish and pursue business and profit objectives.
• Maintain a clean, attractive business environment and displays.
• Generate reports and present to upper management.
• Ensure staff follow company policies and procedures.
• Perform other duties to support overall health and success of the business.

Skills

Leadership

Communication

Time management

Problem solving

Coaching

Education

Bachelor's degree in business or related field

Job description

Responsibilities:

• Delegating responsibilities and supervising business operations
• Hiring, training, motivating and coaching employees as they provide attentive, efficient service to customers, assessing employee performance and providing helpful feedback and training opportunities.
• Resolving conflicts or complaints from customers and employees.
• Monitoring store activity and ensuring it is properly provisioned and staffed.
• Analyzing information and processes and developing more effective or efficient processes and strategies.
• Establishing and achieving business and profit objectives.
• Maintaining a clean, tidy business, ensuring that signage and displays are attractive.
• Generating reports and presenting information to upper-level managers or other parties.
• Ensuring staff members follow company policies and procedures.
• Other duties to ensure the overall health and success of the business.

Requirements:

• Bachelor's degree in business, management, or related field.
• More education or experience may be preferred or required.
• Strong understanding of business management, financial, and leadership principles.
• Excellent communication, interpersonal, leadership, coaching, and conflict resolution skills.
• Time and project management skills.
• Ability to analyze processes and information, identify problems and trends, and develop effective solutions and strategies.
• Commitment to providing exceptional service to customers and support to staff members.