MANAGER

57 EMPLOYMENT AGENCY PTE. LTD.; Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

A prominent employment agency in Singapore is seeking a Manager to oversee daily operations and lead a team. Key responsibilities include managing customer complaints, supervising shifts, and appraising staff performance. The ideal candidate will have proven managerial experience, strong leadership abilities, and excellent financial management skills. This role offers an opportunity to make impactful decisions within a supportive environment.

Qualifications

• Proven work experience in a similar managerial role.
• Strong customer service experience.
• Excellent leadership and motivational skills.

Responsibilities

• Coordinate daily management operations.
• Respond efficiently to customer complaints.
• Supervise shifts and appraise staff performance.
• Manage project teams and document tasks.

Skills

Leadership skills

Customer service management

Financial management

Motivational skills

Job description

Responsibilities:

• Coordinating daily management operations
• Responding efficiently and accurately to customer complaints
• Organize and supervise shifts
• Appraise staff performance and provide feedback to improve productivity
• Managing small project teams to develop, execute and complete assignments
• Organizing team roles and evaluating employee performance
• Documenting operational tasks and reporting to upper-level management
• Performing employee reviews and assessments
• Assist with new employee onboarding and training program

Requirements：

• Proven work experience or similar role
• Proven customer service experience as a manager
• Strong leadership, motivational and people skills
• Acute financial management skills