General Insurance Client Experience Specialist

ARF (ASIA PACIFIC) PTE. LTD.; Singapore; On-site; SGD 42,000 - 66,000; Full time

Benefits offered by this job

5.5-day work week

Job summary

ARF (Asia Pacific) Pte Ltd seeks a proactive Client Service Specialist to provide professional support to clients in general insurance. You will handle inquiries, source competitive quotations, coordinate renewals, and assist with claims to ensure a seamless customer experience.

You will work closely with insurers, partners, and clients to deliver timely solutions while building strong relationships. This role suits individuals who enjoy client interaction, problem-solving, and growth

Qualifications

• Respond promptly to client enquiries to provide accurate general insurance information and solutions.
• Source and compare competitive quotations tailored to client preferences, budgets, and benefit choices.
• Liaise with insurers to request, clarify, and follow up on quotations, policy issuance, and client requests.
• Coordinate insurance policy renewals by following up with clients and insurers to ensure timely coverage placement.
• Advise clients on claims procedures, notify insurers, track claim progress, and manage case documentation until final settlement.

Responsibilities

• Respond promptly to client enquiries to provide accurate general insurance information and solutions.
• Obtain and compare competitive insurance quotations tailored to client preferences, budgets, and benefit choices.
• Liaise with insurers to request, clarify, and follow up on quotations, policy issuance, and client requests.
• Coordinate insurance policy renewals by following up with clients and insurers to ensure timely coverage placement.
• Advise clients on claims procedures, notify insurers, track claim progress, and manage case documentation until final settlement.
• Set clear expectations with clients and resolve any issues to maintain positive customer relationships.
• Collaborate with stakeholders, business partners, and vendors to support product campaigns and promotional activities.
• Identify and develop new business prospects and activities to expand client base and insurance solutions offered.
• Maintain organized records of client interactions, quotations, renewals, and claims for efficient service delivery.
• Work a 5.5-day work week to support client needs and company operations

Skills

Client service

Communication

Problem solving

Multitasking

Job description

ARF (Asia Pacific) Pte Ltd seeks a proactive Client Service Specialist to provide professional support to clients in general insurance. You will handle inquiries, source competitive quotations, coordinate renewals, and assist with claims to ensure a seamless customer experience.

You will work closely with insurers, partners, and clients to deliver timely solutions while building strong relationships. This role suits individuals who enjoy client interaction, problem-solving, and growth