GenAI & Conversational AI Transformation Lead

DBS BANK LTD.; Singapore; On-site; SGD 120,000 - 190,000; Full time

Benefits offered by this job

Competitive salary and benefits

Dynamic environment

Development opportunities

Job summary

DBS Bank Ltd. in Singapore is seeking a seasoned Project Manager to drive the integration of Generative AI features into customer-facing Chatbot and Voicebot experiences across SG, HK, IN, and TW.

The role focuses on delivering integrated journeys and expanding channels such as WhatsApp, with governance and change-management discipline. You will lead the GenAI feature delivery, manage resource planning for Chatbot/Voicebot work, and partner with business teams to refine requirements.

Qualifications

• Minimum 5 years of project management and delivery/change management experience.
• Bachelor's degree in Project Management, Business, or related field.
• Strong understanding of Product Owner fundamentals and Agile.
• Experience with customer-facing applications is a bonus.
• Excellent communication and analytical skills.
• Ability to work flexibly in a dynamic, team-oriented environment.

Responsibilities

• Lead integration of GenAI features and journeys on customer-facing Chatbot & Voicebot regionally.
• Manage Chatbot/Voicebot book of work and resource planning.
• Support adoption and marketing initiatives for uptake of GenAI capabilities.
• Gather and analyse customer and chat session data to monitor and evaluate the performance of GenAI solutions.
• Collaborate with business partners to refine requirements and co-create agentic solutions aligned with customers' and business needs.
• Oversee smooth integration, comprehensive end-to-end testing, and adherence to delivery timelines of features and governance for GenAI deployment.

Skills

Project management

Agile methodologies

Stakeholder management

Product ownership fundamentals

Analytical thinking

Education

Bachelor's degree in Project Management, Business, or related field

Job description

DBS Bank Ltd. in Singapore is seeking a seasoned Project Manager to drive the integration of Generative AI features into customer-facing Chatbot and Voicebot experiences across SG, HK, IN, and TW.

The role focuses on delivering integrated journeys and expanding channels such as WhatsApp, with governance and change-management discipline. You will lead the GenAI feature delivery, manage resource planning for Chatbot/Voicebot work, and partner with business teams to refine requirements.