Gaming Trust & Safety Specialist (English) – Flexible

TDCX, Inc.; Singapore; On-site; SGD 42,000 - 72,000; Full time

Benefits offered by this job

Attractive remuneration and great/perk

Comprehensive medical cover

World-class workspaces

Learning and development plans

Flexible working arrangements

Job summary

TDCX, Inc. is hiring for a Trust & Safety role focused on maintaining a safe gaming environment for online communities. You will enforce policies, respond to support tickets, and collaborate on escalations with the Trust & Safety Lead.

The role requires a drive to improve safety policies, strong English communication skills, and the ability to adapt in a fast-paced gaming context. Shanghai? Singapore? It is centered around a global BPO environment with flexible arrangements.

Qualifications

• Experience with online/gaming communities, either professionally or as a hobby.
• Strong planning and organization skills.
• Results-driven and proactive team player.
• Analytical mindset with good problem-solving ability.
• Excellent verbal and written English communication.

Responsibilities

• Master and apply Community and Safety Policy guidelines to maintain a safe gaming environment.
• Stay plugged into market pop culture and current affairs and assess impacts on players.
• Enforce Community and Safety Policy with tact and precision.
• Respond swiftly to Trust & Safety tickets as a superhero for the team.
• Collaborate with the Trust & Safety Lead on escalations and in-game security incidents.
• Contribute knowledge to wider Trust & Safety projects and policy improvements.
• Take on any other duties assigned by management.

Skills

Gaming communities experience

Planning

Results-driven

Problem-solving

English communication

Job description

TDCX, Inc. is hiring for a Trust & Safety role focused on maintaining a safe gaming environment for online communities. You will enforce policies, respond to support tickets, and collaborate on escalations with the Trust & Safety Lead.

The role requires a drive to improve safety policies, strong English communication skills, and the ability to adapt in a fast-paced gaming context. Shanghai? Singapore? It is centered around a global BPO environment with flexible arrangements.