Fair Play Specialist — Content Moderation (Malaysia)

TDCX; Singapore; Vor Ort; SGD 60.000 - 90.000; Vollzeit

Benefits dieser Stelle

Attractive remuneration

Medical coverage

World-class workspaces

Flexible working arrangements

Mentoring and development

Zusammenfassung

TDCX is a Singapore-headquartered global BPO providing CX solutions across industries, including gaming. We are seeking a Trust & Safety analyst to investigate suspicious activity, analyze behavioral data, and enforce policies with integrity and precision.

You will collaborate with cross-functional teams, review cases, and contribute to internal playbooks. This role offers exposure to global brands and a dynamic, high-focus environment.

Qualifikationen

• Strong analytical skills and experience interpreting behavioral data.

Aufgaben

• Investigate player accounts flagged for suspicious activity, including cheating, botting, fraud, or abuse of game systems.
• Analyze gameplay patterns and behavioral data to assess policy violations.
• Review reports from players, moderators, or automated systems and determine actions based on policy.
• Collaborate withTrust & Safety teams to ensure consistent handling of edge cases.
• Document case findings and contribute to knowledge bases, playbooks, and detection guidelines.
• Escalate novel abuse types or mass-manipulation signals to internal teams.
• Participate in calibrations or special projects to improve enforcement accuracy and fraud prevention.

Kenntnisse

Analytical

Data interpretation

Attention to detail

Integrity

Resilience

Tools

SQL

Data dashboards

Jobbeschreibung

TDCX is a Singapore-headquartered global BPO providing CX solutions across industries, including gaming. We are seeking a Trust & Safety analyst to investigate suspicious activity, analyze behavioral data, and enforce policies with integrity and precision.

You will collaborate with cross-functional teams, review cases, and contribute to internal playbooks. This role offers exposure to global brands and a dynamic, high-focus environment.